technical support agent

4 months ago

Saskatoon, Canada Tech Edge Ltd Full time
  • Education: Other trades certificate or diploma
  • Experience: 1 year to less than 2 yearsTasks
  • Respond to users experiencing difficulties with computer
  • Consult user guides, technical manuals and other documents to research and implement solutions
  • Provide advice and training to users in response to identified difficulties
  • Collect, organize and maintain a problems and solutions log for use by other technical support analysts
  • Participate in the redesign of applications and other software
  • Provide business systems, network and Internet support to users in response to identified difficulties
  • Troubleshoot and resolve technical problems
  • Work Term: Permanent
  • Work Language: English
  • Hours: 30 hours per week

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