customer service manager

2 months ago


Edmundston, Canada Gestion SHM Inc. Full time
  • Durée de l'emploi: Permanent
  • Langue de travail: Anglais ou Français
  • Heures de travail: 42.5 to 45 hours per week
  • Education:
  • Expérience: Education
  • Secondary (high) school graduation certificate
  • or equivalent experienceWork setting
  • Retail service establishment
  • Automobile dealership
  • Motor vehicle repair shop
  • Retail businessTasks
  • Direct and control daily operations
  • Evaluate daily operations
  • Plan and organize daily operations
  • Manage staff and assign duties
  • Study market research and trends to determine consumer demand, potential sales volumes and effect of competitors' operations on sales
  • Determine merchandise and services to be sold
  • Implement price and credits policies
  • Locate, select and procure merchandise for resale
  • Develop and implement marketing strategies
  • Plan budgets and monitor revenues and expenses
  • Determine staffing requirements
  • Resolve issues that may arise, including customer requests, complaints and supply shortages
  • Recruit, hire and supervise staff and/or volunteers
  • Conduct performance reviewsSupervision
  • 5-10 people
  • Working groups
  • Contractors
  • Staff in various areas of responsibilityComputer and technology knowledge
  • Point of sale system
  • Electronic scheduler
  • Word processing software
  • Database software
  • Inventory control software
  • Electronic mail
  • Spreadsheet
  • Adobe Acrobat Reader
  • MS OutlookSecurity and safety
  • Bondable
  • Enhanced reliability security clearance
  • Confidential security clearance
  • Criminal record check
  • Driver's validity licence check
  • Driving record check (abstract)
  • Drug testTransportation/travel information
  • Own transportation
  • Own vehicle
  • Willing to travel
  • Valid driver's licence
  • Drive manual transmission vehicle
  • Travel expenses paid by employerWork conditions and physical capabilities
  • Fast-paced environment
  • Work under pressure
  • Tight deadlines
  • Handling heavy loads
  • Attention to detail
  • Sitting
  • Combination of sitting, standing, walking
  • Standing for extended periodsPersonal suitability
  • Adaptability
  • Analytical
  • Collaborative
  • Creativity
  • Efficiency
  • Energetic
  • Goal-oriented
  • Hardworking
  • Integrity
  • Outgoing
  • Positive attitude
  • Proactive
  • Quick learner
  • Time management
  • Client focus
  • Efficient interpersonal skills
  • Excellent oral communication
  • Excellent written communication
  • Flexibility
  • Interpersonal awareness
  • Judgement
  • Organized
  • Team player
  • Maturity
  • Patience
  • Resourcefulness
  • Ability to multitaskScreening questions
  • Are you available for the advertised start date?
  • Are you currently legally able to work in Canada?
  • Are you willing to relocate for this position?
  • Do you currently reside in proximity to the advertised location?
  • Do you have previous experience in this field of employment?
  • What is the highest level of study you have completed?Experience
  • 2 years to less than 3 yearsGreen job
  • Involves duties and responsibilities that lead to positive environmental outcomesHealth benefits
  • Dental plan
  • Health care plan
  • Vision care benefitsFinancial benefits
  • Registered Retirement Savings Plan (RRSP)


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