customer service manager
2 months ago
- Durée de l'emploi: Permanent
- Langue de travail: Anglais ou Français
- Heures de travail: 42.5 to 45 hours per week
- Education:
- Expérience: Education
- Secondary (high) school graduation certificate
- or equivalent experienceWork setting
- Retail service establishment
- Automobile dealership
- Motor vehicle repair shop
- Retail businessTasks
- Direct and control daily operations
- Evaluate daily operations
- Plan and organize daily operations
- Manage staff and assign duties
- Study market research and trends to determine consumer demand, potential sales volumes and effect of competitors' operations on sales
- Determine merchandise and services to be sold
- Implement price and credits policies
- Locate, select and procure merchandise for resale
- Develop and implement marketing strategies
- Plan budgets and monitor revenues and expenses
- Determine staffing requirements
- Resolve issues that may arise, including customer requests, complaints and supply shortages
- Recruit, hire and supervise staff and/or volunteers
- Conduct performance reviewsSupervision
- 5-10 people
- Working groups
- Contractors
- Staff in various areas of responsibilityComputer and technology knowledge
- Point of sale system
- Electronic scheduler
- Word processing software
- Database software
- Inventory control software
- Electronic mail
- Spreadsheet
- Adobe Acrobat Reader
- MS OutlookSecurity and safety
- Bondable
- Enhanced reliability security clearance
- Confidential security clearance
- Criminal record check
- Driver's validity licence check
- Driving record check (abstract)
- Drug testTransportation/travel information
- Own transportation
- Own vehicle
- Willing to travel
- Valid driver's licence
- Drive manual transmission vehicle
- Travel expenses paid by employerWork conditions and physical capabilities
- Fast-paced environment
- Work under pressure
- Tight deadlines
- Handling heavy loads
- Attention to detail
- Sitting
- Combination of sitting, standing, walking
- Standing for extended periodsPersonal suitability
- Adaptability
- Analytical
- Collaborative
- Creativity
- Efficiency
- Energetic
- Goal-oriented
- Hardworking
- Integrity
- Outgoing
- Positive attitude
- Proactive
- Quick learner
- Time management
- Client focus
- Efficient interpersonal skills
- Excellent oral communication
- Excellent written communication
- Flexibility
- Interpersonal awareness
- Judgement
- Organized
- Team player
- Maturity
- Patience
- Resourcefulness
- Ability to multitaskScreening questions
- Are you available for the advertised start date?
- Are you currently legally able to work in Canada?
- Are you willing to relocate for this position?
- Do you currently reside in proximity to the advertised location?
- Do you have previous experience in this field of employment?
- What is the highest level of study you have completed?Experience
- 2 years to less than 3 yearsGreen job
- Involves duties and responsibilities that lead to positive environmental outcomesHealth benefits
- Dental plan
- Health care plan
- Vision care benefitsFinancial benefits
- Registered Retirement Savings Plan (RRSP)
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