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Service Desk Technician

5 months ago

Ottawa, Canada Morson Talent (Canada & USA) Full time

Location: Ottawa, ON - On-site 100%

Contract Duration: 3 months with a possibility of extension

Working Hours: 40 hours per week (M-F)

Hourly Rate: $30-35/hour

Job Title: Service Desk Technician


Job Description:

Required (top 5 Must Haves):

- Full Active Directory exp

- PC hardware troubleshooting skills required

- Proactive attitude

- Ability to work with minimal supervision

- Ticketing system (ServiceNow)


Position Overview

We are seeking a dedicated individual to join our team, supporting our expanding user base across Canada. As part of this role, you'll provide on-site and remote support across multiple locations, ensuring our IT environments meet the highest standards. Collaboration with a dynamic team of technicians and a proactive approach to problem-solving are essential elements of this position.


Key Responsibilities

  • Deliver exceptional customer service while supporting users across various locations.
  • Collaborate with team members, providing feedback and sharing knowledge to enhance our collective expertise.
  • Maintain and optimize end-user environments, including workstations, printers, video conferencing systems, and other peripherals.
  • Utilize ticketing systems to log and track user requests, ensuring timely resolution and documentation.
  • Proactively manage and troubleshoot complex end-user issues, implementing scalable solutions where necessary.
  • Maintain desktop security standards in accordance with IT policies.
  • Provide technical support for Windows-based systems, including network administration tasks.


Qualifications

  • Associate’s degree in Information Technology or equivalent experience.
  • Strong proficiency in Windows technologies, with formal training and certifications preferred.
  • Experience in PC hardware troubleshooting and repair.
  • Familiarity with IT enterprise infrastructure, including networks, systems, and telephony.
  • Excellent communication skills, both verbal and written.
  • Ability to prioritize and manage tasks effectively, both independently and within a team.
  • Willingness to travel to various office and data center locations as required.


Preferred Qualifications

  • Experience with ServiceNow or similar ticketing systems.
  • Familiarity with agile operations models.
  • Proficiency in Microsoft 365 suite, including Teams, SharePoint, and Exchange Online.
  • Relevant certifications such as MCSE, MCSA, MTA, or ITIL.
  • Knowledge of Linux systems is a plus.


Regulatory Compliance

  • Access to Trade Controlled Items and Controlled Goods may be required.
  • Security Clearance - Reliability is necessary for certain assignments.