See more Collapse

Client Service Advisor

1 month ago

Laval, Canada BMO Full time
Application Deadline:

05/16/2024

Address:
3225 St-Martin Ouest Blvd

Provides exceptional, daily operational service support to grow the Bank's market share and maximize profitability of client relationships. Ensures client problem resolution is prompt and effective, and that enhancement opportunities are identified and closed or referred during client service interactions. Typically meets client service needs through a pooled call center environment or a dedicated one-on-one relationship with sensitive, complex and/or top tiered clients.
  • Reviews similar activities of other clients in the same industry, providing assistance and guidance relative to industry best practices.
  • May be able to apply interest adjustments based on limits.
  • Ensures that tickets are resolved and closed as per the client's expectations and to their satisfaction.
  • Demonstrates an in-depth understanding of product and service , by providing needed information or directing clients to the appropriate source.
  • Coordinates and executes specific activities for the implementation of strategic initiatives; includes tracking metrics and milestones.
  • Gathers and formats data into regular and ad-hoc reports, and dashboards.
  • Participates in audit and customer issues resolution, correct irregularities escalate as per established procedures.
  • Identifies process improvement opportunities for better efficiency in meeting the needs of current clients.
  • Shares any information with Management received while conducting client service business that would indicate a risk or an opportunity to the Bank.
  • Provides input into the planning and implementation of operational programs.
  • Actively listens to clients' concerns and diagnoses clients' service needs.
  • Facilitates timely client problem-resolution, engages cross-functional representatives or groups as appropriate.
  • Responds to client concerns in a professional manner to convey ownership, competence, respect for the client relationship.
  • Accurately documents client requests using the group's tracking systems.
  • Facilitates action to close gaps between client expectations and client experiences in the performance of the Bank and its products.
  • Applies consistent and timely follow ups to demonstrate a commitment to customer satisfaction and high standards of responsiveness.
  • Serves as an advocate for individual clients and escalating issues as necessary to facilitate the timely resolution of service problems.
  • Supports the development of tailored messaging, which may include writing, editing and distributing communications.
  • Tracks collection of client service fees
  • Collaborates with internal and external stakeholders in order to deliver on business objectives.
  • Executes work to deliver timely, accurate, and efficient service.
  • Focus may be on a business/group.
  • Thinks creatively and proposes new solutions.
  • Exercises judgment to identify, diagnose, and solve problems within given rules.
  • Works mostly independently.
  • Broader work or accountabilities may be assigned as needed.

    Qualifications:
  • Typically between 3 - 5 years of relevant experience and post-secondary degree in related field of study or an equivalent combination of education and experience.
  • If a Credit Qualifiable job, Credit Qualifications and associated credit knowledge and skills according to the established qualification standards.
  • Specialized knowledge from education and/or business experience.
  • Verbal & written communication skills - In-depth.
  • Collaboration & team skills - In-depth.
  • Analytical and problem solving skills - In-depth.
  • Influence skills - In-depth.
This position requires proficiency in English to interact, support and/or provide services to non-French speaking customers, employees and/or partners inside and/or outside the province of Quebec.

Grade:
5
Job Category:
Individual Contributor / Collaborateur
We're here to help

At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.

As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one - for yourself and our customers. We'll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we'll help you gain valuable experience, and broaden your skillset.

BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other's differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.

We have other current jobs related to this field that you can find below

  • Client Advisor

    3 days ago

    Laval, Canada Royal Bank of Canada Full time

    **Job Summary** What is the opportunity? As an RBC Ambassador inside our branches, you will put clients first and find solutions to their individual needs. You will champion the RBC brand and drive business by supporting new client acquisition and deepening existing relationships. If you have the self-motivation to deliver exceptional customer service and...

  • Client Advisor

    2 months ago

    Laval, Canada Royal Bank of Canada Full time

    **Job Summary** What is the opportunity? As an RBC Ambassador inside our branches, you will put clients first and find solutions to their individual needs. You will champion the RBC brand and drive business by supporting new client acquisition and deepening existing relationships. If you have the self-motivation to deliver exceptional customer service and...

  • Service Advisor

    2 weeks ago

    Laval, Canada AutoCanada Inc. Full time

    **Full-Time Automotive Service Advisors** **BMW MINI Laval** **Laval, Quebec** **BMW MINI Laval **is always looking for experienced full time **Technical Advisors** to join our growing team. As a technical advisor, you will be responsible for receiving customers & obtaining the information necessary to identify & suggest repairs and/or maintenance work on...

  • Service Advisor

    3 weeks ago

    Laval, Canada AutoCanada Inc. Full time

    **Full-Time Automotive Service Advisors** **BMW MINI Laval** **Laval, Quebec** **BMW MINI Laval **is always looking for experienced full time **Technical Advisors** to join our growing team. As a technical advisor, you will be responsible for receiving customers & obtaining the information necessary to identify & suggest repairs and/or maintenance work on...

  • Client Advisor

    2 weeks ago

    Laval, Quebec, Canada RBC - Royal Bank Full time

    Job SummaryJob DescriptionWhat is the opportunity?As an RBC Ambassador inside our branches, you will put clients first and find solutions to their individual needs. You will champion the RBC brand and drive business by supporting new client acquisition and deepening existing relationships. If you have the self-motivation to deliver exceptional customer...

  • Client Advisor

    2 months ago

    Laval, Quebec, Canada RBC - Royal Bank Full time

    Job SummaryJob DescriptionWhat is the opportunity?As an RBC Ambassador inside our branches, you will put clients first and find solutions to their individual needs. You will champion the RBC brand and drive business by supporting new client acquisition and deepening existing relationships. If you have the self-motivation to deliver exceptional customer...

  • Service Advisor

    4 weeks ago

    Laval, Canada AutoCanada Inc. Full time

    **Full-Time Automotive Service Advisors** **BMW MINI Laval** **Laval, Quebec** **BMW MINI Laval **is always looking for experienced full time **Technical Advisors** to join our growing team. As a technical advisor, you will be responsible for receiving customers & obtaining the information necessary to identify & suggest repairs and/or maintenance work on...

  • Service Advisor

    4 weeks ago

    Laval, Canada AutoCanada Inc. Full time

    The pursuit of excellence, passion & attention to detail are the pillars of the BMW MINI Laval philosophy. - By joining the BMW MINI Laval team, you will not only benefit from competitive compensation & benefits, but you will also have the opportunity to advance your career within a prestigious group. We are looking for a **Technical Advisor** for our BMW...

  • Client Advisor

    5 days ago

    Laval, Quebec, Canada Royal Bank of Canada Full time

    Job SummaryJob Description** This is an opportunity for candidates to express their interest in current and future positions for the region of Laval **What is the opportunity?As an RBC Ambassador inside our branches, you will put clients first and find solutions to their individual needs. You will champion the RBC brand and drive business by supporting new...

  • Client Advisor

    1 month ago

    LAVAL, Canada Royal Bank of Canada Part time

    Job SummaryJob Description** This is an opportunity for candidates to express their interest in current and future positions for the region of Laval **What is the opportunity?As an RBC Ambassador inside our branches, you will put clients first and find solutions to their individual needs. You will champion the RBC brand and drive business by supporting new...

  • Client Advisor

    1 month ago

    Laval, Canada Royal Bank of Canada> Full time

    Job SummaryJob Description** This is an opportunity for candidates to express their interest in current and future positions for the region of Laval **What is the opportunity?As an RBC Ambassador inside our branches, you will put clients first and find solutions to their individual needs. You will champion the RBC brand and drive business by supporting new...

  • Client Advisor

    2 weeks ago

    Laval, Canada Royal Bank of Canada> Full time

    Job SummaryJob Description** This is an opportunity for candidates to express their interest in current and future positions for the region of Laval **What is the opportunity?As an RBC Ambassador inside our branches, you will put clients first and find solutions to their individual needs. You will champion the RBC brand and drive business by supporting new...

  • Client Advisor

    2 weeks ago

    LAVAL, Canada Royal Bank of Canada Part time

    Job SummaryJob Description** This is an opportunity for candidates to express their interest in current and future positions for the region of Laval **What is the opportunity?As an RBC Ambassador inside our branches, you will put clients first and find solutions to their individual needs. You will champion the RBC brand and drive business by supporting new...

  • Client Advisor

    22 hours ago

    Laval, Canada Giorgio Armani Corporation Full time

    Client Advisor | A|X Laval | Full-Time As an associate with Giorgio Armani Canada Corporation, you will be part of a **diverse team**, who you will work with to **drive sales** and provide an **excellent client experience** that represents the brand. Your ability to combine **entrepreneurial spirit**, **passion** for the brand, exemplify the company’s...

  • Client Advisor

    22 hours ago

    Laval, Canada Giorgio Armani Corporation Full time

    Client Advisor | A|X Laval| Part-Time As an associate with Giorgio Armani Canada Corporation, you will be part of a **diverse team**, who you will work with to **drive sales** and provide an **excellent client experience** that represents the brand. Your ability to combine **entrepreneurial spirit**, **passion** for the brand, exemplify the company’s...

  • Client Care Advisor

    7 days ago

    Laval, Canada Royal Bank of Canada Full time

    **Job Summary** What is the opportunity? As an RBC Ambassador inside our branches, you will put clients first and find solutions to their individual needs. You will champion the RBC brand and drive business by supporting new client acquisition and deepening existing relationships. If you have the self-motivation to deliver exceptional customer service and...

  • Client Advisor

    1 day ago

    Laval, Canada Armani Group Full time

    JOB DESCRIPTION Client Advisor | A|X Laval | Full-Time As an associate with Giorgio Armani Canada Corporation, you will be part of a diverse team, who you will work with to drive sales and provide an excellent client experience that represents the brand. Your ability to combine entrepreneurial spirit, passion for the brand, exemplify the company’s...

  • Client Relations Advisor

    2 weeks ago

    Laval, Canada LASIK MD Full time

    See if you are our next: **CLINICAL COUNSELOR / CLIENT RELATIONS ADVISOR (BILINGUAL)** Working in a LASIK MD clinic (a partner of Vision Group) is to help improve people's eyesight. It is having the feeling of a mission accomplished and a job well done. It is seeing happiness in the eyes of patients and realizing that you have changed the way they see life....

  • Client Service Advisor

    2 months ago

    Laval, Canada BMO Financial Group Full time

    3225 St-Martin Ouest Blvd Laval Quebec,H7T 1S2 Provides exceptional, daily operational service support to grow the Bank’s market share and maximize profitability of client relationships. Ensures client problem resolution is prompt and effective, and that enhancement opportunities are identified and closed or referred during client service interactions....

  • Service Advisor

    2 days ago

    Laval, Quebec, Canada Subaru de Laval Full time

    SERVICE ADVISOR JOB AT LAVAL FOR SUBARU DE LAVAL.Expected salary rangeup to $80,000Workplace : Laval, QCTasksAnswer phone requestsEstimate damagesFollow up on repair and servicesMaking appointmentsOpen and close work ordersPrepare repair and service estimatesProceed with insurance claimsService and products salesSubmit all manufacturer's warranty...