Worker Advisor

1 month ago


Edmonton, Canada Government of Alberta Full time

Role Responsibilities

The Advisor Office has two independent Branches: one representing the interests of workers (Worker Advisor Branch), and the other representing the interests of employers (Employer Advisor Branch).

The position reports to the Manager of the Worker Advisor Branch. The Worker Advisor is responsible for providing advice, assistance, representation and advocacy services to injured workers or their dependents. This may include seeking a review and filing an appeal of a WCB entitlement decision. This role requires strong technical knowledge of the Workers' Compensation Act and associated legislation, Regulations, policies and procedures. Formal representation at the various levels of appeal requires providing arguments based on the analysis and application of WCB legislation and policies to the evidence on file.

Specific accountabilities include the following:

Reviewing the client’s WCB claim file. Analyzing the evidence and decisions made on the claim to determine if the WCA and policies have been fairly and properly applied. Consulting with clients in order to discuss and identify potential appeal issues, then determining the appropriate course of action under the appropriate legislation and policies. Coordinating and conducting background research and analysis on appeal cases including obtaining stakeholder input to issues under appeal, relevant similar board decisions, court cases and legislative interpretations. Collecting information through investigation and research to support appeal issues—this may require contact with medical professionals. Approaching the WCB’s Customer Service Department in order to seek resolution of issues prior to appeal by providing further evidence or alternate interpretation of policies. Representing clients at the two levels of the WCB appeals process—the WCB’s Dispute Resolution and Decision Review Body and the Appeals Commission for Alberta Workers’ Compensation. This involves developing and presenting evidence and arguments in accordance with the rules and procedures of the hearing bodies. Other Comments: Advisors may be expected to mentor new hires to maintain consistency in the resolution and appeal process. Advisors may be requested to or volunteer to take on extra work or project work to meet the goals of the Advisor Office.
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