User Support Technician

2 months ago

Edmonton, Canada JumpModel Full time

Education: Bachelor's degree
- Experience: 5 years or more
- or equivalent experience
- ** Tasks**:

- Respond to users experiencing difficulties with computer
- Consult user guides, technical manuals and other documents to research and implement solutions
- Provide advice and training to users in response to identified difficulties
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts
- Provide business systems, network and Internet support to users in response to identified difficulties
- Provide customer service
- Manage incidents
- ** Computer and technology knowledge**:

- Information Technology Infrastructure Library (ITIL)
- Servers
- Database software
- Oracle
- SQL
- Spreadsheet
- XML
- Enterprise resource planning (ERP) software
- ** Work conditions and physical capabilities**:

- Fast-paced environment
- Work under pressure
- Attention to detail
- ** Workplace information**:

- Hybrid
- Work Term: Permanent
- Work Language: English
- Hours: 40 hours per week

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