user support technician

1 month ago


Mount Stewart, Canada CompassTech Full time
  • Work Term: Permanent
  • Work Language: English
  • Hours: 37.5 hours per week
  • Education: College/CEGEP
  • Experience: Experience an asset
  • or equivalent experienceWork setting
  • Consulting firmTasks
  • Give access to computer networks
  • Report on the performance of computer systems and networks
  • Respond to users experiencing difficulties with computer
  • Consult user guides, technical manuals and other documents to research and implement solutions
  • Provide advice and training to users in response to identified difficulties
  • Collect, organize and maintain a problems and solutions log for use by other technical support analysts
  • Provide business systems, network and Internet support to users in response to identified difficulties
  • Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
  • Provide customer service
  • Manage incidentsComputer and technology knowledge
  • Android
  • Device drivers
  • Networking hardware
  • Networking security
  • Internet
  • Servers
  • Desktop applications
  • Security software
  • MS Active Directory
  • MS Office
  • MS Windows
  • TCP/IP
  • Wireless networks
  • CloudTransportation/travel information
  • Own transportation
  • Own vehicle
  • Valid driver's licence
  • Public transportation is availablePersonal suitability
  • Client focus
  • Excellent oral communication
  • Excellent written communication
  • Initiative
  • Team player
  • Ability to multitaskScreening questions
  • Are you currently legally able to work in Canada?
  • Do you currently reside in proximity to the advertised location?Health benefits
  • Dental plan
  • Health care plan
  • Vision care benefitsFinancial benefits
  • Group insurance benefits
  • Life insuranceOther benefits
  • Free parking available
  • Wellness program


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