Service Coordinator

4 weeks ago

Nanaimo, Canada CB Canada Full time

Hello, it’s a new day, and it’s time to answer the call to elevate your career and make life accessible for all.

Our purpose is to make life accessible

Our compassion and knowledge set us apart. With kindness and expertise, we support individuals by delivering the right mobility, accessibility, personal care, and daily living solutions. We believe that providing people with comprehensive solutions empowers and fulfills us all.

Our role is to care

As we strive to expand our reach and the clients we care for, we are adding specialists to our teams who embody kindness, collaboration, and respect. If you want to help our clients experience their most vibrant lives while growing your own career in a nurturing, learning-focused, and supportive environment - you will love being part of Motion.

Who we need

Right now we are adding a Service Coordinator to our team in Nanaimo who values and respects the needs of our clients. A client-oriented coordinator who can prioritize and assign the work of our technical team; we want someone meticulous, comfortable with technology, and eager to be part of a positive transformation. We need a Service Coordinator who shares our passion for enriching the lives of the clients we work with.

Who you are

You may already be in the rehabilitation and mobility space or, you are a service coordinator or office manager in another industry looking to jumpstart your career at a company with a purpose. Either way, you are looking for a challenging and rewarding position at a place where you can help define your role. A continuous learner, you want to grow into a Service Manager and beyond under the guidance of an industry expert.

This is an opportunity for someone who wants to play an invaluable role at the community level across long-term care facilities and school boards but equally if not more important, at the individual client level.

What you will do

Our clients put their trust in Motion to ensure that their mobility devices are safe and functioning correctly. Our service technicians serve our clients by providing on-site and in-home repair and set-up for mobility devices, from walkers to wheelchairs to stairlifts. Your role, as their Service Coordinator is to be on site 99% of the time, as you:

Provide a Motion customer experience. You will:

  • Provide customer service support assisting clients in-store and over the phone. This includes retail sales, phone support, quote, and order entry.
  • Analyze and verify the accuracy of order.
  • Ensure that an excellent standard of service and a high level of customer satisfaction is maintained.
  • Act as a point of escalation and conflict management when needed.
  • Provide clerical and administrative support.

Shipping and receiving inventory. You will:

  • Work with our Navision software and be responsible for shipping and receiving of goods and mobility equipment.

Prioritize maintenance requests. You will:

  • Field dozens of repair and maintenance requests a day via email and telephone, prioritizing requests, assigning technicians, collaborating closely with the team to translate the client’s needs.
  • Provide quality assurance and of-the-moment problem-solving.

Collaborate . You will:

  • Work closely with the team to drive efficiencies, ensure policies are upheld, and improve business processes to meet growing market demands.

What you bring

  • Experience. You have a degree or diploma from a post-secondary institution and a minimum of 2 years experience in a fast-paced office management or a customer coordination role. You have worked in the healthcare or related field, and you have an understanding of the industry.
  • Technical Skills. You are comfortable using Microsoft Excel. Exposure to Navision and Jobber would be a bonus. Knowledge of mobility products and HME (Home Medical Equipment) would be considered an asset.
  • Communication. You have experience working in customer-facing roles and know how to work patiently to understand their needs. You have outstanding communication skills, both written and verbal, and can explain your ideas and thoughts in a variety of ways to get your point across. You are comfortable providing feedback and following through to track improvement.
  • Empathy. To provide our clients with the best Motion customer experience, we need someone who can be empathetic to our client’s needs and circumstances. You can navigate any situation in a friendly, professional and compassionate manner, and manage service escalations as needed.
  • Additional must-have requirements. You can lift up to fifty (50) pounds in order to move or repair equipment and devices. You have a valid driver's license and clean driving record. You have a clean criminal background check and are bondable.

Why join? We are Motion.

At Motion, we’ve undergone a recent transformation, and we think that’s exciting. With a strong reputation as experts in our field, we’re turning inwards to foster a culture of belonging, giving and strength. Joining us now is a chance to be part of that momentum; a chance to make an impact in people’s lives and help create a company environment you believe in.

Thank you for taking the time to consider joining us. If you want to be part of our team, express your interest here.

Motion is an equal opportunity employer. We are committed to providing reasonable accommodations, if required and will work with you to meet your needs. If you are a person with a disability and require assistance during the application process, please contact us.

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