Tax Information Officer
7 days ago
Role Responsibilities
The Ministry of Treasury Board and Finance has an exciting opportunity for you as a Tax Information Officer
The Tax Information Officer reports to the Team Lead, Information Services in the Tax Services Branch. In this role you will answer enquiries and provide appropriate and accurate information to the public and Tax Revenue and Administration (TRA) clients on all TRA tax and rebate programs, educating them regarding their rights and obligations. You will promote awareness of fair and equitable application of all program legislation, TRA’s policies and procedures. This results in TRA clients and the public having a better understanding of TRA and its programs as well as ensuring fair and equitable treatment of all clients.
Job Responsibilities:
Promote, educate and deliver timely high-quality services to meet the needs of our program stakeholders. Educate and explain to the public all the different TRA programs, related policies and procedures, specific rights, and obligations, Responds to written, telephone (via a contact center) and in-person enquiries of varying complexity from all TRA clients for all TRA programs. Such enquiries may include different program eligibility and requirements, explanation of basis of assessment/rebate amounts, reasons for refusal, interest and penalty charged, reconciliation of accounts, making payment, etc., Educates and promotes on-line services such as the Alberta.ca account and Tax and Revenue Administrations Client Self-Service (TRACS) and other on-line delivery offering. Ensure correct amount is refunded or reimbursed to qualifying clients through the officer’s analysis. Ensure correct assessment of corporate and commodity tax returns. Ensure accuracy of the tax rolls of the different programs administered. Process non-routine accounting adjustments (transfers of funds between accounts and/or tax year ends, penalty reversals, interest adjustments, reimbursements), account reconciliations at the client level.-
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