Director of Housing Programs

4 days ago

Yellowknife, Canada Yellowknife Women's Society Full time

Description

The Director of Housing Programs oversees all housing-focused programs and works with the Executive Director to ensure that these programs are operating effectively and meeting the mandate of the Society. The Director ensures programs are delivered according to the strategic and program plans; visitors and program users are treated courteously; all files, records, and administrative tools are professionally implemented and maintained; and all services are integrated and professionally delivered. The Director ensures all program premises are maintained, and all maintenance procedures are followed and kept up to date. The Director also works with the Executive Director to define program strengths/needs, implement new programming, and promote the housing programs to the community. The Director is key to facilitating a positive work environment and on-going, open communication between team members. The occupant will serve as a role model for ideal professional work attitude and behaviors.

Responsibilities

Program oversight includes overseeing the human resources, providing orientation and training, managing all programs within the Yellowknife Women’s Centre, Housing First Program, and Spruce Bough.

Human Resources

· Support program managers to interview and hire full-time, part-time and casual relief employees, as required.

· Ensure managers and employees comply with legislative requirements, agency/program policies and procedures, annual work plans and applicable job descriptions.

· Support managers to conduct probationary and annual employee evaluations, and conduct manager evaluations, to assess knowledge or skill gaps.

· Conduct or support management staff to conduct disciplinary reviews and engage in progressive discipline with staff when required.

Orientation and Training

· Support managers to ensure that orientation and training procedures are kept up to date and administered appropriately.

· Network, research and partner to provide opportunities for employee professional development. External training support may be accessed as per the strategic plan and annual budgeted allowance.

· Ensure all employee training is documented and filed within the applicable personnel file.

· Work with the Executive Director to develop/amend the strategic training plan to assist in the provision of quality, sustainable program training.

Managing the Housing Programs

· Complete funding applications and funding agreement renewal documents and contracts, with the assistance of the Executive Director.

· Develop and maintain an updated listing of shelter residents, tenants and other service users, and forms/services needed/utilized as per contractor reporting (intake, quarterly reviews, one-on-one case management, day programs, employment programs, etc.).

· Maintain an updated binder of original forms utilized for program delivery.

· Review resident/participant files on a quarterly basis to ensure all forms are completed and service provision complies with the program guidelines.

· Conduct monthly program meetings to provide guidance and solicit staff assistance with program design, implementation and evaluation.

· Organize program meeting minutes to be taken and distribute copies to all employees. Maintain a master copy and posts on the agency internal website.

· Complete all monthly, quarterly and annual statistical and narrative reports for funders and Board of Directors.

· Provide oversight in ensuring all rules, policies and procedures are followed by residents, tenants and employees.

· In consultation with management staff, develop/update annual and monthly calendars of resident/participant activities

· Network and/or partners with people and organizations to produce the most comprehensive and effective services/programs for service users (e.g. mental health support, personal care, personal safety education). Seek external agencies and volunteers to deliver presentations/groups applicable to their field of expertise.

· Ensure all supplies are available for guest presenters (e.g. flipchart paper, markers, paper, etc.)

· Conduct or attend meetings with shelter residents, tenants or program participants to solicit their assistance with program design, implementation, and evaluation.

· Compile statistical (number of programs and attendances) and narrative (description of programs) documentation necessary for reporting purposes.

The Director will assist in the development of various tools to ensure programs are meeting best practice standards and the actions defined within the strategic plan. The Director will be responsible for ensuring all tools are implemented and regularly utilized by all applicable program employees.

The Director will also be responsible for:

· Reviewing strategic plan/ program work plans and actual services provision on a regular basis and, in consultation with support staff, adjust program as necessary to meet shelter specific outcomes.

· Completing annual program evaluations to ensure work plans are appropriate, complied with, and effective.

· Ensuring programs and services are relevant and culturally safe for a diverse population, and in particular First Nations and Inuit/Inuvialuit women.

· Ensuring programs comply with all applicable legislation (e.g. Duty to report).

· Maintaining, and updating as appropriate, all program manuals (policy & procedures, training, case management manual, strategic plan, day program manual, etc.),

· Providing written reports for funders and Board of Directors. Reports will include statistics, the status of the outcomes defined within the annual work plan, events and recommendations.

· Ensures all confidential information is stored within secured filing cabinets.

· Ensures all organizational documents located within the Centre’s computer systems are backed up on a weekly basis (at a minimum)

· Maintains applicable personnel files.

· Develops and maintains program annual work plans.

· Annually reviews job descriptions to ensure they meet the needs of the program and the contract deliverables are covered within the job requirements.

· May assist in preparing funding proposals for program expansion/enhancement

· Participates in agency management meetings and providing input into the strategic plan, organizational and program work plans and budget for the organization.

· Stays aware of current research and identify emerging trends and changing practices in the delivery of services for women and homeless people.

· Fills in for program employees if necessary, and provides direct participant support when program needs require.

Volunteers should be considered un-paid employees and as such the Director will:

· Develop job description for all volunteer positions outlining duties and expectations.

· Screen and place volunteers in appropriate positions.

· Provide orientation, ongoing training, supervision, and evaluation.

· Ensure volunteer time is recorded.

· Conduct an annual volunteer recognition event

· Recommend, monitor and operate within annual program budgets, approve expenditures, reconcile shelter fundraising monies, and submit receipts in a timely manner

· Ensuring the Women’s Centre and Spruce Bough Home premises are cleaned and visually organized on a regular basis including the maintaining of an organized structure to donations

· Work with NWT Housing and other applicable organizations to ensure the building is maintained.

· Performs other tasks as assigned by the Executive Director.

Qualifications

Post-secondary education in a field directly related to social work, plus three years supervisory experience within a non-profit. A combination of education and experience may be considered. Advanced case management and supervisory training preferred. 5+ years continuous work experience developing/ providing supports to women and homeless people from diverse backgrounds that struggle with a myriad of challenges. Broad knowledge of social and economic issues facing Northern women and in particular, First Nations, Inuit, and Inuvialuit women. Excellent interpersonal skills including ability to work cooperatively and professionally as part of a team and with other agencies and community partners. Ability to develop and implement program objectives, policies and procedures. Ability to prepare proposals, tender applications, budgets, reports, brochures, fact sheets, advertisements, annual reports, etc. Financial management skills. Strong prioritization and scheduling skills.

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