user support technician

4 months ago

North Vancouver, Canada Address Signage Co Full time
  • Education: College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years
  • Experience: 1 year to less than 2 yearsTasks
  • Give access to computer networks
  • Report on the performance of computer systems and networks
  • Consult user guides, technical manuals and other documents to research and implement solutions
  • Provide advice and training to users in response to identified difficulties
  • Collect, organize and maintain a problems and solutions log for use by other technical support analysts
  • Participate in the redesign of applications and other software
  • Supervise other technical support workers in this group
  • Provide business systems, network and Internet support to users in response to identified difficulties
  • Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
  • Perform Web-server backup and recovery operations
  • Provide customer serviceSupervision
  • 1 to 2 peopleComputer and technology knowledge
  • Internet
  • Desktop applications
  • File management software
  • Word processing software
  • Presentation software
  • Mail server software
  • Communication software
  • Image editing software
  • MS Office
  • MS WindowsTransportation/travel information
  • Valid driver's licenceWork conditions and physical capabilities
  • Attention to detail
  • Combination of sitting, standing, walkingPersonal suitability
  • Accurate
  • Client focus
  • Initiative
  • Organized
  • Team player
  • Ability to multitask
  • Time management
  • Honesty
  • Work Term: Permanent
  • Work Language: English
  • Hours: 40 hours per week

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