technical support analyst

4 months ago


Toronto, Canada L Squared Digital Signage Full time
  • Education:
  • Expérience: Education
  • College/CEGEP
  • Computer programming/programmer, general
  • Computer science
  • Network and system administration/administrator
  • Computer software engineeringWork setting
  • Office buildingTasks
  • Give access to computer networks
  • Report on the performance of computer systems and networks
  • Respond to users experiencing difficulties with computer
  • Consult user guides, technical manuals and other documents to research and implement solutions
  • Provide advice and training to users in response to identified difficulties
  • Collect, organize and maintain a problems and solutions log for use by other technical support analysts
  • Participate in the redesign of applications and other software
  • Supervise other technical support workers in this group
  • Provide business systems, network and Internet support to users in response to identified difficulties
  • Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
  • Provide customer service
  • Manage incidentsSupervision
  • 1 to 2 peopleTransportation/travel information
  • Public transportation is availableWork conditions and physical capabilities
  • Fast-paced environment
  • Work under pressure
  • Tight deadlinesExperience
  • 2 years to less than 3 years
  • Durée de l'emploi: Permanent
  • Langue de travail: Anglais
  • Heures de travail: 30 hours per week


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