Front desk agent

3 weeks ago


Port Mouton, Canada The Quarterdeck Resort Full time
  • Work Term: Seasonal
  • Work Language: English
  • Hours: 20 to 40 hours per week
  • Education: Secondary (high) school graduation certificate
  • Experience: Experience an asset
  • or equivalent experienceWork setting
  • Hospitality industry
  • Hotel, motel, resort
  • Rural area
  • ResortTasks
  • Register arriving guests and assign rooms
  • Process group arrivals and departures
  • Take, cancel and change room reservations
  • Provide information on hotel facilities and services
  • Provide general information about points of interest in the area
  • Investigate and resolve complaints and claims
  • Exchange foreign currency
  • Process guests' departures, calculate charges and receive payments
  • Balance cash and complete balance sheets, cash reports and related forms
  • Maintain an inventory of vacancies, reservations and room assignments
  • Follow emergency and safety procedures
  • Clerical duties (i.e. faxing, filing, photocopying)
  • Answer telephone and relay telephone calls and messages
  • Assist clients/guests with special needs
  • Perform light housekeeping and cleaning duties
  • Provide customer service
  • Work with minimal supervisionComputer and technology knowledge
  • Multi-line switchboard
  • Central reservation system (CRS)
  • Spreadsheet
  • InternetSecurity and safety
  • BondableTransportation/travel information
  • Own transportation
  • Public transportation is not availableWork conditions and physical capabilities
  • Attention to detail
  • Fast-paced environment
  • Standing for extended periods
  • Work under pressurePersonal suitability
  • Client focus
  • Dependability
  • Efficient interpersonal skills
  • Excellent oral communication
  • Flexibility
  • Judgement
  • Organized
  • Reliability
  • Team playerHealth benefits
  • Dental plan
  • Health care plan
  • Vision care benefitsOther benefits
  • Other benefits

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