Guest Service Agent/night Auditor

3 weeks ago

Port Severn, Canada Christie's Mill Inn & Spa Full time

Christie's Mill Inn & Spa is looking for an energetic individual who wants to join our team.
- Always provide outstanding service to our guests.
- Register and checkout hotel guests while ensuring all service standards are followed.
- Be knowledgeable about the amenities and services available at the Inn.
- Be knowledgeable of the attractions, events, restaurants and services available in the city and nearby surrounding areas.
- Answer phones and direct calls to the appropriate area.
- Confirm and input wake up calls.
- Process payments including credit cards, debit cards and cash.
- Balance cash, complete balance sheet ensuring accuracy.
- Take hotel reservations, make changes, special requests.
- Assist guests with service requests ensuring delivery/completion.
- Great customer service skills, problem solving skills and multi-tasking skills.
- Must be able to remain calm under pressure and able to work with minimum supervision.
- Must be flexible and be available on Weekdays, Weekends, Holidays and be able to work the overnight shift occasionally when required.
- Make individual and group reservations and co-ordinate with the Sales Department
- Perform daily duties and check lists for the shift worked.
- Follow all health and safety policies.
- Other duties as assigned.

**DUTIES & RESPONSIBILITIES**:

- Uses suggestive selling techniques to sell rooms and to promote other services of the hotel.
- Posts and files all charges to guest, master, and city ledger accounts.
- Uses proper telephone etiquette.
- Reports any unusual occurrences or requests to the manager or assistant manager.
- Knows all safety and emergency procedures. Is aware of accident prevention policies.
- Maintains the cleanliness and neatness of the front desk area.
- Handover shift log-book
- Follow night audit procedures
- Follow check in procedures
- Guest Satisfaction, communication Assigns rooms in a courteous and efficient manner.
- Records and makes all wake-up calls in an appropriate manner.
- Must have complete knowledge of policies and procedures to be followed in case of an emergency.
- Handles all internal control items as hotel policies and procedures dictate.
- Set-up breakfast where applicable

**WORKING CONDITIONS**:

- Infrequent handling of queries and calls from guests, and property staff.
- Works at night, alone with minimum supervision and with no co-workers.
- Day and Night Shift availability is required.

**MINIMUM QUALIFICATIONS AND SKILLS**:

- Experience (1-3 years) in the hospitality industry is considered a strong asset.
- Basic accounting skills would be considered an asset.
- Excellent communication, interpersonal and administration skills.
- Proficiency / familiarity with computerized systems; MS Word, Excel, Outlook.
- Ability to gather, compare, analyze and present data.
- Ability to deal with all levels of management and staff in a professional manner.
- Ability to multi-task and work within deadlines.

**Job Types**: Full-time, Part-time, Permanent

**Salary**: $17.00-$18.00 per hour

Schedule:

- 8 hour shift
- Day shift
- Holidays
- Night shift
- On call
- Weekends as needed

Ability to commute/relocate:

- Port Severn, ON: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Customer service: 1 year (preferred)

Work Location: In person

  • Guest Service Agent/night Auditor

    4 weeks ago

    Port Severn, Canada Christie's Mill Inn & Spa Full time

    Christie's Mill Inn & Spa is looking for an energetic individual who wants to join our team. - Always provide outstanding service to our guests. - Register and checkout hotel guests while ensuring all service standards are followed. - Be knowledgeable about the amenities and services available at the Inn. - Be knowledgeable of the attractions, events,...

  • Guest Services Agent

    1 week ago

    Port Hope, Canada Hampton Inn Port Hope Full time

    **THE OPPORTUNITY**: GUEST SERVICES AGENT REPORTS TO GENERAL MANAGER **THE COMPANY**: Passion Drives Performance. InnVest succeeds because our people love what we do. Our entire team shares a deep-rooted passion for the world of hospitality & travel that extends far beyond the walls of our offices and locations. Our company culture is built on...

  • Guest Service Agent

    1 month ago

    Port Severn, Canada Christie's Mill Inn & Spa Full time

    Christie's Mill Inn & Spa is looking for an energetic individual who wants to join our team. - Always provide outstanding service to our guests. - Register and checkout hotel guests while ensuring all service standards are followed. - Be knowledgeable about the amenities and services available at the Inn. - Be knowledgeable of the attractions, events,...

  • Night Shift/hotel Receptionist

    1 month ago

    Port Hope, Canada Comfort Inn Port Hope Full time

    We’re looking for a Night Auditor to assist guests with their overnight requests and balance accounts from the day shift. Reconcile accounts Balance the cash drawer and log receipts Investigate and resolve out-of-balance accounts Keep accurate financial records and ledgers Help prepare for forecasts and audits Check in guests, answer phones and take...

  • Night Shift/hotel Receptionist

    4 weeks ago

    Port Hope, Canada Comfort Inn Port Hope Full time

    We’re looking for a Night Auditor to assist guests with their overnight requests and balance accounts from the day shift. Reconcile accounts Balance the cash drawer and log receipts Investigate and resolve out-of-balance accounts Keep accurate financial records and ledgers Help prepare for forecasts and audits Check in guests, answer phones and take...

  • Front Desk Associate

    1 month ago

    Port Hope, Canada Hampton by Hilton Full time

    **Shift work required The Front Desk Associate will work with our team to provide guests with exceptional service and memorable experiences. **Responsibilities and Duties**: Duties include guest check in/out, pleasant and courteous guest service, taking reservations, phone answering, transaction accuracy, maintaining cleanliness and assisting in all other...

  • Operations Manager

    2 days ago

    Port Severn, Canada Severn Lodge Resort Full time

    **Operation’s Manager, Severn Lodge** A leading Muskoka Resort located in the heart of the world famous Muskoka Lake district is looking for a seasoned **Operation’s Manager.** This is a full-time salaried position who will lead and support the property with focus on four key departments; Housekeeping, Recreation, Waterfront, and Dinning...

  • Server

    1 month ago

    Port Severn, Canada Christie's Mill Inn & Spa Full time

    Our Restaurant is looking for servers and bartenders that have a passion for superior customer service and want to help grow our restaurant! SERVER RESPONSIBILITIES - Prepare restaurant tables as per specific setup and sanitation guidelines - Ensure customers are welcomed upon entrance to the restaurant - Guide guests through menu items, and provide...

  • Server

    4 weeks ago

    Port Severn, Canada Christie's Mill Inn & Spa Full time

    Our Restaurant is looking for servers and bartenders that have a passion for superior customer service and want to help grow our restaurant! SERVER RESPONSIBILITIES - Prepare restaurant tables as per specific setup and sanitation guidelines - Ensure customers are welcomed upon entrance to the restaurant - Guide guests through menu items, and provide...

  • Guest Relations/front Desk

    2 days ago

    Port Hope, Canada Comfort Inn Port Hope Full time

    **What you will be doing**: Reporting to the Front Desk Manager, responsibilities and essential job functions include, but are not limited to, the following: - Consistently offer professional, friendly and engaging service - Greet, check-in/check-out and settle guest accounts while ensuring all service standards are followed - Document all guest requests,...

  • Head Chef

    4 weeks ago

    Port Severn, Canada Christie's Mill Inn & Spa Full time

    Responsible for the overall success of the daily kitchen operations. Demonstrates talents by personally performing tasks and leading staff. Works to constantly improve guest satisfaction while maximizing the financial performance. Responsibilities include and are not limited to: - Planning and directing preparation and culinary activities - Modifying menus...

  • Dishwasher and Kitchen Helper

    1 week ago

    Severn Bridge, Canada Bayview Wildwood Resort Full time

    Join Our Team at **Bayview Wildwood Resort**: Welcome to Bayview Wildwood Resort, where breathtaking views meet exceptional hospitality. We are currently seeking passionate and dedicated individuals to join our team and contribute to creating unforgettable experiences for our guests. **Experience**: - **Lakefront Living**: Enjoy the opportunity of working...

  • Front Desk/reservations Agent

    7 days ago

    Severn, Canada Severn Lodge Resort Full time

    **Job Types**: Full-time, Seasonal Contract length: 6 months **Salary**: $16.00 per hour **Benefits**: - Flexible schedule - On-site parking Flexible Language Requirement: - French not required Schedule: - 8 hour shift - Day shift - Holidays - Monday to Friday - Night shift - Weekend availability Supplemental pay types: - Tips **Experience**: -...

  • Food & Beverage Manager

    1 month ago

    Port Severn, Canada Triumph Group of Companies Full time

    Join our growing, dynamic, and ambitious team! We are deeply rooted in family values while hosting an entrepreneurial culture where ideas are welcomed. Our diverse team is also highly trained and hold the most credible reputation for their commitment to excellent customer service. Rawley’s focus is primarily on our people, collaboration, and synergy. As a...

  • Deputy Treasurer/manager of Accounting Services

    1 week ago

    Port Severn, Canada Township of Georgian Bay Full time

    The Township of Georgian Bay is a growing water-based community located in the District of Muskoka along the eastern shore of beautiful Georgian Bay. We have a multitude of inland lakes, are a gateway to the world-famous 30,000 Islands and the access point to Georgian Bay Islands National Park. Steeped in history, our cultural roots are an important part of...

  • Restaurant Server at Rawley Resort/ Bush's Marina

    1 month ago

    Port Severn, Canada Triumph Group of Companies Full time

    **Title**: Server Restaurant **Department**: Hotel Department **Primary Function**: Serves food and all alcoholic and non-alcoholic beverages to Guests according to the established company standards **Reports To**: Food & Beverage Manager, Restaurant Supervisor **Major Responsibilities**: - Responsible for friendly, courteous and gracious service to all...

  • Call Center Agent

    4 weeks ago

    Port Coquitlam, Canada Angel Answering Service Full time

    We are Angel Answering Service, an inbound 24-hour call center providing answering and messaging service for a wide variety of clientele. This is a position that is from part-time to full-time. **NO SALES CALLS**. We are seeking enthusiastic and committed applicants with excellent listening and communication skills. We are seeking staff for morning,...

  • Marina Attendant

    1 day ago

    Port Severn, Canada Bushs Marina Full time

    **About us** Bush's Marina is a small business in Port Severn, ON L0K 1S0. We are professional and fast paced. We are looking to grow and develop our company to look after the many outstanding guest that visit us year round. **Position**:Marina Attendant **Reporting To**: Operations Manager **Duties**: - Provide exceptional customer service to all...

  • Marina Maintenance Staff

    1 day ago

    Port Severn, Canada Bush's Marina Full time

    **About us** Bush's Marina is a small business in Port Severn, ON L0K 1S0. We are professional and fast paced. We are looking to grow and develop our company to look after the many outstanding guest that visit us year round. **Position**:Jr. Maintenance Staff **Reporting To**: Operations Manager **Duties**: - Provide exceptional customer service to all...

  • Ice Cream

    1 day ago

    Port Severn, Canada IceBreaker Ice Cream Shoppe at Bushs Marina Full time

    **Primary Function**: Assists the operation of our IceBreaker Ice Cream Shoppe in providing superior service and product by managing and directing staff. **Reports To**: Food & Beverage Manager **Major Responsibilities**: 1. Ensures continued presence in the work area during open times and verifies daily with guests that their service expectations are...