customer service agent

18 hours ago


Sault Ste Marie, Canada Sault Ste. Marie YMCA Full time
  • Durée de l'emploi: Permanent
  • Langue de travail: Anglais
  • Heures de travail: 37.5 hours per week
  • Education:
  • Expérience: Education
  • No degree, certificate or diplomaWork setting
  • Associations and non profit organizations
  • Health studioTasks
  • Advise clients on advertising or sales promotion strategies
  • Answer written and oral inquiries
  • Address customers' complaints or concerns
  • Answer inquiries and provide information to customers
  • Arrange for billing for services
  • Arrange for refunds and credits
  • Explain the type and cost of services offered
  • Issue receipts and other forms
  • Maintain records and statistics
  • Perform general office duties
  • Receive payments
  • Maintain and manage digital database
  • Consult with clients after sale to provide ongoing supportCertificates, licences, memberships, and courses 
  • CPR CertificateComputer and technology knowledge
  • Internet
  • MS Excel
  • MS Outlook
  • MS Windows
  • MS Word
  • MS Office
  • Social Media
  • Electronic mailSecurity and safety
  • Vulnerable sector checkWork conditions and physical capabilities
  • Attention to detail
  • Fast-paced environmentPersonal suitability
  • Punctuality
  • Client focus
  • Excellent oral communication
  • Excellent written communication
  • Organized
  • Reliability
  • Team player
  • Judgement
  • Dependability
  • HonestyScreening questions
  • Are you available for the advertised start date?
  • Are you currently legally able to work in Canada?
  • Do you currently reside in proximity to the advertised location?
  • Do you have previous experience in this field of employment?Experience
  • 1 year to less than 2 yearsHealth benefits
  • Dental plan
  • Health care plan
  • Vision care benefitsFinancial benefits
  • Group insurance benefitsOther benefits
  • Free parking available
  • Learning/training paid by employer
  • On-site recreation and activities

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