Customer Service Agent

7 months ago


Sault Ste Marie, Canada ALGOMA POWER INC. Full time

Algoma Power Inc. (API) is an electric distribution company that serves approximately 12,000 customers in the district of Algoma with over more than 1,800 kilometers of distribution lines in an area that covers approximately 14,200 square kilometers. Algoma Power Inc. is a subsidiary of FortisOntario Inc. (“FortisOntario”) which is headquartered in Fort Erie and has operations in electricity transmission and distribution primarily located in Fort Erie, Port Colborne, Cornwall, Gananoque and the district of Algoma. FortisOntario is the only investor-owned electric distribution utility in Ontario and is a wholly owned subsidiary of Fortis Inc. (“Fortis”). Fortis is the largest investor-owned distribution utility in Canada. Algoma Power Inc. currently has an opportunity working out of our Sault Ste. Marie work centre location for a:_

**CUSTOMER SERVICE AGENT**

Algoma Power Inc. (API) is looking for a motivated, organized, detail oriented, customer centric individual with the ability to work in a fast-paced environment as part of a dynamic customer service team. This full-time position will support the Customer Service team in day-to-day tasks and provide professional and courteous service to API’s customers.

Reporting to the Customer Service Supervisor, the Customer Service Agent responds efficiently and professionally to all customer inquiries related to billing, collections, service transactions and energy efficiency. The Customer Service Agent processes transactions resulting from customer calls and performs other core functions in the areas of collections, billing, and payment entry.

The main responsibilities of this position include:

- Provide front line service regarding billing inquiries, payments and other customer service requirements
- Process transactions resulting from customer requests
- Investigate and resolve escalated customer concerns in a professional and timely manner to achieve customer satisfaction
- Manage customer contracts and account maintenance
- Develop and maintain positive working relationships with all internal departments, employees, customers, contractors, various legislative bodies, municipal agencies, governments and other organizations.
- Other customer service related duties as assigned
- Post-Secondary education in Business Administration or in a related discipline from an accredited educational institution
- Exceptional customer service skills, with a customer-centric mindset and the ability to manage customer expectations and concerns.
- Excellent written and oral communication skills
- Ability to prioritize and follow through on daily tasks in a fast-paced environment
- Attention to detail and ability to complete work with high degree of accuracy
- Proven team player, strong problem-solving and interpersonal skills with experience in managing escalated customer concerns
- Previous work experience in a sales environment is an asset
- Previous experience working in a utility environment would be considered an asset.

We thank all respondents for their interest, however, we will only respond to those selected.

FortisOntario is committed to accommodating applicants with disabilities and will work with applicants requesting accommodation at any stage of the recruitment cycle.

Algoma Power Inc. is an inclusive employer and committed** **to **Accessibility.


  • Fuel Agent

    3 weeks ago


    Sault Ste. Marie, Canada Executive Aviation Full time $18

    Do you have strong customer service experience? Do you enjoy working with your hands? Are you passionate about airplanes? If you’ve answered yes to any of these questions, we want you!Executive Aviation is looking for a part time Fuel Agent at our Sault Ste. Marie location (YAM). We are looking for a hands-on person, who has flexible availability (likely...

  • Agent-guest Services

    7 months ago


    Sault Ste. Marie, Canada Marriott International, Inc Full time

    **Additional Information** Part time Guest service Agent **Job Number** 23195920 **Job Category** Rooms & Guest Services Operations **Location** Delta Hotels Sault Ste. Marie Waterfront, 208 St Marys River Drive, Sault Ste. Marie, ONT, Canada VIEW ON MAP **Schedule** Part-Time **Located Remotely?** N **Relocation?** N **Position Type**...

  • Fuel Agent

    7 months ago


    Sault Ste. Marie, Canada Executive Aviation Full time

    Do you have strong customer service experience? Do you enjoy working with your hands? Are you passionate about airplanes? If you’ve answered yes to any of these questions, we want you! Executive Aviation is looking for a part time Fuel Agent at our Sault Ste. Marie location (YAM). We are looking for a hands-on person, who has flexible availability (likely...

  • Fuel Agent

    7 months ago


    Sault Ste. Marie, Canada Executive Aviation Full time

    Do you have strong customer service experience? Do you enjoy working with your hands? Are you passionate about airplanes? If you’ve answered yes to any of these questions, we want you! Executive Aviation is looking for a part time Fuel Agent at our Sault Ste. Marie location (YAM). We are looking for a hands-on person, who has flexible availability (likely...

  • Call Centre Agent

    7 months ago


    Sault Ste. Marie, Canada Teamrecruiter.com Incorporated Full time

    Education: Secondary (high) school graduation certificate - Experience: 1 to less than 7 months - or equivalent experience **Tasks**: - Answer written and oral inquiries - Access and process information - Address customers' complaints or concerns - Answer inquiries and provide information to customers - Explain procedures, risks and benefits to clients -...


  • Sault Ste. Marie, Canada Holiday Inn Express - Sault Ste. Marie Full time

    We are looking for a dedicated hospitality professional to join our Guest Services team! Firstly, the Night Audit. Hours of this shift are from 11pm-7am and you would be guaranteed two 8 hour shifts per week in this role. This is a position that requires an extremely dedicated individual to be the only staff member on site through the evening. This...


  • Sault Ste. Marie, Ontario, Canada beBee Professionals Full time $30,000 - $45,000

    Job SummaryWe are seeking a skilled Customer Service Ambassador to provide exceptional service to our customers in Sault Ste. Marie, Canada.About the RoleThe ideal candidate will be responsible for handling customer inquiries via various channels, providing information about products and services, and resolving customer complaints in a timely and...


  • Sault Ste. Marie, Ontario, Canada beBee Professionals Full time $30,000 - $45,000

    We are seeking a skilled Service Excellence Specialist to provide exceptional service to our customers. In this role, you will handle customer inquiries, provide product information, and resolve issues in a timely and professional manner.Key Responsibilities:Handle customer inquiries via phone, email, and chat.Provide information about products and...


  • Sault Ste. Marie, Canada Days Hospitality Limited Full time

    Our philosophy is “to be great you need to have great people”.Accordingly, we are always searching for “great people”. If you thrive in a dynamic, entrepreneurial workplace we would be very interested in hearing from you. A Day in YOUR Life as a Guest Service Agent Every person that enters a hotel should be greeted and feel like a guest! This is...


  • Sault Ste. Marie, Canada ALGOMA POWER INC. Full time

    Reporting to the Regional Manager, the main responsibilities of this position include: - Provide effective and productive supervision and leadership to the Customer Service team. - Oversee, co-ordinate and provide guidance to Customer Service team members in day-to-day work activities. - Collaborate with internal departments to implement strategies to...


  • Sault Ste. Marie, Canada The MEARIE Group Full time

    Algoma Power Inc. is an electric distribution company that serves approximately 12,000 customers in the district of Algoma with over more than 1,800 kilometers of distribution lines in an area that covers approximately 14,200 square kilometers. Algoma Power Inc. is a subsidiary of FortisOntario Inc. (“FortisOntario”) which is headquartered in Fort Erie...


  • Sault Ste. Marie, Canada BMO Financial Group Full time

    44 Great Northern Rd, Unit 11 Sault Ste Marie Ontario,P6B 4Y5 Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of customers. Works collaboratively within the branch and with BMO partners to deliver the desired customer...


  • Sault Ste. Marie, Canada Wellwise Full time

    **All referred applicants must first be submitted through Workday by a current Loblaw Colleague.** Take ownership and find more ways to care about our local store owners in a career at Shoppers Drug Mart Central Office / Store Support. Provide great service, specific expertise and actionable advice to support Associate-Owners and their staff in delivering...


  • Sault Ste. Marie, Canada Enterprise Holdings Full time

    The Customer Assistance Representative Sr (CAR Sr) will provide a high level of customer service by assisting both internal and external customers, primarily face-to-face, supporting their branch and rental needs. The CAR Sr will gain knowledge through local training and hands-on experience to provide administrative support, service customers, and act as a...


  • Sault Ste. Marie, Ontario, Canada beBee Professionals Full time $45,000 - $65,000

    BeBee Professionals is seeking a highly motivated Customer Service Representative to join our team in Sault Ste. Marie, Canada. As a key member of our sales team, you will play a vital role in providing exceptional customer service and contributing to the overall success of our store.About the RoleThis is an excellent opportunity for individuals who are...


  • Sault Ste. Marie, Ontario, Canada beBee Professionals Full time $45,000 - $65,000

    We are seeking a highly motivated and customer-focused Sales Associate to join our team at beBee Professionals in Sault Ste. Marie, Canada.Key Responsibilities:Provide exceptional customer service and assist customers with their purchases.Maintain knowledge of products and promotions to offer accurate information and recommendations.Process transactions and...


  • Sault Ste. Marie, Ontario, Canada Teamrecruiter Full time

    We are seeking a highly motivated Customer Service Representative to join our team at Teamrecruiter. In this role, you will be responsible for providing exceptional customer service and support to our clients.About the JobThis is a full-time opportunity with a competitive salary range of $25,000 - $35,000 per year, depending on experience. The ideal...


  • Sault Ste. Marie, Canada Northside Toyota Full time

    **Job Overview**: As the Customer Service Representative/Cashier you will be responsible for contacting customers on the appointment cycle when their appointment is due and for taking phone calls from customers wishing to make an appointment. You will also be responsible for collecting monies owed to the parts and service department by...


  • Sault Ste. Marie, Canada Best Buy Full time

    As Canada's fastest-growing specialty retailer of consumer electronics, Best Buy ensures it offers one of the best work environments in the country. Employee experience is at the heart of everything we do. We take a holistic approach to how we recognize and reward hard work and achievements. True to our vision of unleashing the power of our people, we...


  • Sault Ste. Marie, Ontario, Canada beBee Professionals Full time $45,000 - $65,000

    Store Manager Job DescriptionWe are seeking a highly skilled and experienced Store Manager to lead our team at beBee Professionals in Sault Ste. Marie, Canada.Key Responsibilities:Oversee daily store operations and manage a team of staff members.Ensure exceptional customer service and satisfaction through effective communication and problem-solving...