Customer Service Agent

6 months ago


Sault Ste Marie, Canada CANADIAN NIAGARA POWER INC. Full time

Algoma Power Inc. (API) is looking for a motivated, organized, detail oriented, customer centric individual with the ability to work in a fast-paced environment as part of a dynamic Customer Service team. This temporary position will support the Customer Service team in day to day tasks and provide professional and courteous service to API’s customers.

Reporting to the Customer Service Supervisor, the Customer Service Agent responds efficiently and professionally to all customer inquiries related to billing, collections, service transactions and energy efficiency. The Customer Service agent will process transactions resulting from customer calls and will perform other core functions in the areas of collections, billings and payment entry.
- Post-Secondary education in Business Administration or in a related discipline from an accredited educational institution
- Experience in providing exceptional customer service
- Excellent written and oral communication skills
- Ability to prioritize and follow through on daily tasks in a fast-paced environment
- Attention to detail and ability to complete work with high degree of accuracy
- Proven team player, strong problem-solving and interpersonal skills with experience in managing escalated customer concerns
- Previous work experience in a sales environment is an asset

We thank all respondents for their interest, however, we will only respond to those selected for an interview.

FortisOntario is committed to accommodating applicants with disabilities and will work with applicants requesting accommodation at any stage of the recruitment cycle.

Algoma Power Inc. is an inclusive employer and committed to Accessibility.

Algoma Power Inc., a FortisOntario Company, is 100% Canadian-owned and a proud member of the Fortis Inc. group of companies.


  • Customer Service Agent

    5 months ago


    Sault Ste. Marie, Canada ALGOMA POWER INC. Full time

    Algoma Power Inc. (API) is an electric distribution company that serves approximately 12,000 customers in the district of Algoma with over more than 1,800 kilometers of distribution lines in an area that covers approximately 14,200 square kilometers. Algoma Power Inc. is a subsidiary of FortisOntario Inc. (“FortisOntario”) which is headquartered in Fort...


  • Sault Ste. Marie, Ontario, Canada Randstad Canada Full time

    Customer Service Agent - Manufacturing - BILINGUALAre you passionate about delivering exceptional customer experiences and making a meaningful impact in the construction and plumbing sector?We're seeking a skilled Customer Service Agent to join our team as a Service Advisor. As a key member of our team, you'll bring your expertise directly into the field,...


  • Sault Ste. Marie, Ontario, Canada Sault Ste. Marie YMCA Full time

    About the RoleWe are seeking a skilled Customer Service Agent to join our team at Sault Ste. Marie YMCA.Job SummaryThis is a permanent position offering a competitive salary of $45,000 - $60,000 per year, depending on experience.Key Responsibilities:Provide exceptional customer service and support to clients via phone, email, or in-personAddress customer...


  • Sault Ste. Marie, Ontario, Canada Alkegen Full time

    Agent service clientèleEn tant qu'agent service clientèle chez Alkegen, vous serez chargé de fournir un service exceptionnel aux clients. Vos responsabilités incluent l'analyse et la priorisation des demandes du client, ainsi que la coordination avec les autres départements internes de l'entreprise.Compétences requises :Maîtrise de la...


  • Sault Ste. Marie, Canada Sault Ste. Marie YMCA Full time

    Work Term: PermanentWork Language: EnglishHours: 37.5 hours per weekEducation: No degree, certificate or diplomaExperience: 1 year to less than 2 yearsWork settingAssociations and non profit organizationsHealth studioTasksAdvise clients on advertising or sales promotion strategiesAnswer written and oral inquiriesAddress customers' complaints or...


  • Sault Ste. Marie, Canada Sault Ste. Marie YMCA Full time

    Durée de l'emploi: PermanentLangue de travail: AnglaisHeures de travail: 37.5 hours per weekEducation: Expérience: EducationNo degree, certificate or diplomaWork settingAssociations and non profit organizationsHealth studioTasksAdvise clients on advertising or sales promotion strategiesAnswer written and oral inquiriesAddress customers' complaints or...


  • Sault Ste. Marie, Ontario, Canada Filgo division Énergies Full time

    Vue d'ensemble de l'entrepriseFilgo division Énergies recherche un Agent de service propane pour rejoindre notre équipe dynamique.Salaires : Le salaire est de 45 000 $ à 55 000 $ par an.Description du posteEn tant qu'Agent de service propane, vous serez responsable de répondre aux demandes de la clientèle de façon à offrir un excellent...

  • LMS Support Agent

    4 weeks ago


    Sault Ste. Marie, Canada Algoma University Full time

    Job Type: Permanent Full Time Salary Range: $52,810 to $66,012 annually Posting Closes: November 8, 2024, 4:00 pm The Learning Management System (LMS) Support Agent is responsible for the day-to-day support of Moodle and Brightspace. Using a ticket system, the LMS Support Agent will be primarily responsible for providing frontline LMS support to...

  • Agent-guest Services

    6 months ago


    Sault Ste. Marie, Canada Marriott International, Inc Full time

    **Additional Information** Part time Guest service Agent **Job Number** 23195920 **Job Category** Rooms & Guest Services Operations **Location** Delta Hotels Sault Ste. Marie Waterfront, 208 St Marys River Drive, Sault Ste. Marie, ONT, Canada VIEW ON MAP **Schedule** Part-Time **Located Remotely?** N **Relocation?** N **Position Type**...

  • Fuel Agent

    5 months ago


    Sault Ste. Marie, Canada Executive Aviation Full time

    Do you have strong customer service experience? Do you enjoy working with your hands? Are you passionate about airplanes? If you’ve answered yes to any of these questions, we want you! Executive Aviation is looking for a part time Fuel Agent at our Sault Ste. Marie location (YAM). We are looking for a hands-on person, who has flexible availability (likely...

  • Fuel Agent

    6 months ago


    Sault Ste. Marie, Canada Executive Aviation Full time

    Do you have strong customer service experience? Do you enjoy working with your hands? Are you passionate about airplanes? If you’ve answered yes to any of these questions, we want you! Executive Aviation is looking for a part time Fuel Agent at our Sault Ste. Marie location (YAM). We are looking for a hands-on person, who has flexible availability (likely...

  • Call Centre Agent

    6 months ago


    Sault Ste. Marie, Canada Teamrecruiter.com Incorporated Full time

    Education: Secondary (high) school graduation certificate - Experience: 1 to less than 7 months - or equivalent experience **Tasks**: - Answer written and oral inquiries - Access and process information - Address customers' complaints or concerns - Answer inquiries and provide information to customers - Explain procedures, risks and benefits to clients -...


  • Sault Ste. Marie, Canada Best Buy Full time

    Are you passionate about working with people and technology? We are hiring immediately for a Store Technical Service Representative, which we call an In Store Service Agent 1. In this role, you will provide technical support to customers by understanding their needs and creating solutions. Join us and grow your career with our retail team as a Store...

  • Agent de sécurité

    4 weeks ago


    Sault Ste. Marie, Ontario, Canada GardaWorld Full time

    Prêt à revêtir l'uniforme?Plus qu'un emploi, nous offrons des opportunités de croissance et d'avancement dans le domaine de la sécurité. Si vous avez l'esprit d'entreprise et que vous êtes ambitieux, ce pourrait être le début de votre carrière chez GardaWorld.Nous élargissons nos rangs à Sainte-Marie grâce à notre grande variété de contrats....


  • Sault Ste. Marie, Ontario, Canada beBee Professionals Full time $30,000 - $45,000

    We are seeking a skilled Service Excellence Specialist to provide exceptional service to our customers. In this role, you will handle customer inquiries, provide product information, and resolve issues in a timely and professional manner.Key Responsibilities:Handle customer inquiries via phone, email, and chat.Provide information about products and...

  • Service Advisor

    3 weeks ago


    Sault Ste. Marie, Ontario, Canada Randstad Canada Full time

    Customer Service Agent - ManufacturingAre you passionate about delivering exceptional customer experiences and making a meaningful impact in the construction and plumbing sector? As a Service Advisor, you will have the opportunity to bring your expertise directly into the field and work in a dynamic environment with modern equipment and a supportive team....


  • Sault Ste. Marie, Canada The MEARIE Group Full time

    Algoma Power Inc. is an electric distribution company that serves approximately 12,000 customers in the district of Algoma with over more than 1,800 kilometers of distribution lines in an area that covers approximately 14,200 square kilometers. Algoma Power Inc. is a subsidiary of FortisOntario Inc. (“FortisOntario”) which is headquartered in Fort Erie...


  • Sault Ste. Marie, Canada ALGOMA POWER INC. Full time

    Reporting to the Regional Manager, the main responsibilities of this position include: - Provide effective and productive supervision and leadership to the Customer Service team. - Oversee, co-ordinate and provide guidance to Customer Service team members in day-to-day work activities. - Collaborate with internal departments to implement strategies to...


  • Sault Ste. Marie, Ontario, Canada beBee Professionals Full time $30,000 - $40,000

    Job Description:beBee Professionals in Sault Ste. Marie is seeking a highly motivated Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing exceptional customer service, processing transactions, and maintaining a clean and organized checkout area.Key Responsibilities:Process customer...


  • Sault Ste. Marie, Canada BMO Financial Group Full time

    44 Great Northern Rd, Unit 11 Sault Ste Marie Ontario,P6B 4Y5 Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of customers. Works collaboratively within the branch and with BMO partners to deliver the desired customer...