Technical Support Specialist

4 weeks ago


Ottawa, Canada FreeBalance Full time

**Main responsibilities**:

- Analyze customer issues and requirements and facilitate solutions;
- Analyze technical requirements and tailor software solution using FreeBalance software;
- Learn and understand clients’ current technical environment and recommend possible modifications to ensure optimum integration with FreeBalance’s products/solutions;
- Act as primary technical contact for the client during deployment and post-implementation;
- Provide 1st and 2nd level support to Government;
- Other duties as assigned;
- Travel as required.

**Qualifications**:

- University degree or College diploma in Computer Science, Systems Engineering, Software Programming, or related field;
- Knowledge of Business Intelligence, Dashboard and Reporting solutions, Pentaho knowledge required, BIRT or Crystal Reports experience considered an asset;
- Must have experience in Oracle Database Administration on Tomcat and other middle-ware administration such as JBOSS/websphere;
- Experience in Database clustering;
- Experience in Windows and Linux operating systems;
- Excellent client management and organization ability;
- Excellent interpersonal and communication (verbal and written) skills in English.
- French and / or other languages considered an asset;
- Must have Government of Canada Security Clearance level “Secret (Level II)”



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