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Customer Service Representative
2 months ago
Customer Service Representative
About Sleeman Breweries
We're a company founded by entrepreneurs, and that spirit is alive and thriving today. At Sleeman Breweries, our people make us exceptional. We're a place where you can get to know everyone's name and they'll get to know yours. People here care about what they do and the people they work with.
Our Commitment to Our People
We're proud to be named one of Canada's Best Employers (Forbes Magazine) and one of Canada's Greenest Employers. Our commitment to our people and our values is clear.
What You'll Get
- Compensation that's a step ahead
- RRSP matching program to help you save for retirement
- A commitment to work-life balance and flexible work arrangements
- Benefits coverage for partners and kids
- Parental leave top-up for primary and secondary caregivers
- Employee beer credit
- Tuition reimbursement program for eligible employees
- Employee and family assistance program
- Discount program with access to perks from big brands and local favourites
Job Summary
The Customer Service Representative will provide customer service to direct delivery customers, taking orders and releasing for shipment, maintaining customer data, and work with the warehouse and sales staff to resolve related issues.
Responsibilities
- Handle incoming and outgoing calls with direct delivery customers to arrange orders in accordance with multiple delivery schedules and deadlines
- Investigate and follow through to resolve related service issues, working with warehouse, sales, and delivery staff and supervisor as necessary
- Enter orders for direct delivery into Oracle, then release to warehouse management system for shipping
- Maintain up-to-date customer information and daily call sheets and update as necessary
- Will serve as the main point of contact for online order support and customer sign-ups
- Support Ontario Supply group as required
- Exchange information with Warehouse staff and Sales Representatives regarding orders and customer issues
- Support adherence to quality and food safety standards as required
- Perform other related duties, as required
Requirements
- Minimum secondary school diploma or equivalent
- Minimum 2 years customer service experience, including 1 year call center experience
- Strong communication skills, both written and verbal
- Ability to build effective working relationships, both internal and external to the organization
- Computer skills with ability to use Microsoft Office applications
- Ability to support and project values compatible with the organization
What Matters Here
We like you just the way you are. We believe in creating safe and inclusive spaces for everyone and our Diversity, Equity and Inclusion Committee helps us live up to that commitment.
You're welcome here no matter your sex, sexual orientation, gender identity or expression, religion/creed, language, national or ethnic background, Indigenous identity, race, colour, neurodivergence, or disability status. We're an equal-pay employer and believe in opportunity for everyone.
About Our Products
Our consumers know we create some of the best beers in Canada from our breweries across the country: Sleeman, Okanagan Spring, Unibroue, and Wild Rose. And we're growing into new and innovative spaces with our ready-to-drink SoCIAL LITE line.
We're a Great Place to Work
Get an inside look at what it's like working at Sleeman Breweries by following our story. We think you'll like working here.
Thank You for Your Interest
We thank all candidates for their interest. Only those selected to proceed will be contacted.
