Assistant Retail Store Leader
7 days ago
About the Role
We are seeking a highly motivated and experienced Assistant Retail Store Leader to join our team at Rocky Mountain Soap Company. As a key member of our retail leadership team, you will be responsible for supporting the Store Leader in the day-to-day operations of our new retail location and leading the customer and employee experience within.
Key Responsibilities
- Consistently demonstrate exceptional customer service skills and set the example for the team to follow.
- Support the Store Leader in training, developing, and coaching the team to deliver exceptional customer experiences.
- Address customer concerns and complaints in a timely and professional manner.
- In the absence of the Store Leader, lead and motivate the store team to achieve sales and customer service goals.
- Actively work to improve personal performance by pursuing opportunities for continuous learning and feedback.
- Coach, guide, and connect with team members to ensure they understand their role in delivering exceptional customer experiences.
- Support the Store Leader in ensuring all inventory management processes are completed.
- Report quality issues and ensure all products on the sales floor meet our brand standards for quality and presentation.
- Lead the store in sustainability efforts and initiatives.
- Actively lead and coach team members to drive revenue and performance metrics.
Requirements
- A minimum of 2 years of retail leadership experience.
- A passion for retail with an entrepreneurial spirit and a desire to develop business skills.
- A team player with a love for natural products and a desire to share that passion with customers and team members.
- An ability to have fun, laugh, and promote kindness in the workplace.
- A fearlessness to 'give it a go' and take on new challenges.
What We Offer
- A competitive hourly rate of $21.00, with opportunities for additional monthly retail bonuses based on performance.
- Significant product discounts and quarterly allowances.
- Subsidized group medical and dental benefits for you and your family.
- Share in Rocky's success through our profit-sharing program.
- Generous paid annual vacation and personal days.
- Healthy lifestyle support through an annual allowance.
- Access to a dedicated Rocky coach to help you optimize your potential.
- The opportunity to participate in Culture Club organized activities.
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