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Account Manager
3 months ago
About ClearDent
ClearDent builds software to help dentists manage all areas of their dental practices, letting them focus on providing excellent oral care. For over twenty years, we've been an industry leader in streamlining and elevating oral healthcare for patients and doctors. We are excited to be the first Canadian dental software company offering native cloud dental practice management software to private clinics, hospitals, and dental service organizations across Canada, and we're looking for flexible and creative talent to join our team and help dentistry go full cloud.
About the Role
The Account Manager is responsible for sales and relationship management of ClearDent's existing customers within the territory. As part of the Sales team, this role is accountable for achieving annual sales targets for ClearDent's product stack of value-added solutions.
The Account Manager will collaborate with the Territory's Outbound Account Executive during promotional events. This role visits dental practices in the territory to maintain customer relationships and perform sales-related duties such as product demonstrations and account reviews.
Responsibilities
Revenue Generation
Oversee a portfolio of assigned customers and develop new business by:
- Accountable for all post-acquisition sales activities, such as upgrades, additional licenses, new subscriptions, and introduction of new products.
Customer Relation and Life Cycle
Build and maintain strong, long-lasting customer relationships by:
- Intimately engage with customers by conducting frequent phone or in-person check-ins.
- Maintain the book of business and revenue growth by proactively managing churn.
Administration
Manage a clean and organized pipeline of business opportunities by:
- Keeping detailed notes on prospect and customer interactions in CRM and other relevant business applications.
- Other duties as may be required and assigned by the Manager
What You Bring
- Minimum one year of B2B software sales experience
- Dental industry experience is an asset
- Comfortable with technology such as Salesforce and Microsoft 365.
- Excellent command of the English language
- Excellent presentation, verbal and written communication skills
- Speaking and presenting to groups at professional events is an asset
- Strong attention to detail, data integrity and management
- A post-secondary diploma or higher is preferred
Attributes
- Efficient and organized, able to complete the tasks focused
- Energetic, self-directed and results-oriented.
- Natural curiosity and a desire to continually grow and develop
- Strong Problem solving
- Comfortable working in a fast-paced and dynamic environment
- Team player with a positive, "can-do" attitude and willingness to work collaboratively.
Work Environment
- Hybrid work with most work days in the office except when doing onsite customer visits.
- Working outside of regular business hours (evenings and weekends) may occasionally be required.
- A valid driver's license and access to a car is required.
What We Offer
- Competitive compensation package
- Excellent benefits focused on your health, dental, and career development
- Flexible, hybrid work options, including offices in Burnaby, BC, with support for remote across Canada
- Opportunities to give back through social initiatives, volunteering, and community building
Please note we only accept candidates who live in Canada and are eligible to work there.
We thank all applicants for their interest. However, we will only contact those candidates selected for interviews.
