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Client Service Representative

2 months ago

Vaughan, Ontario, Canada RBC - Royal Bank Full time
Job Summary

We are seeking a highly motivated and customer-focused individual to join our team as a Client Advisor. As the first point of contact at our retail banking locations, you will be responsible for providing exceptional service to our clients, meeting their everyday banking needs, and resolving any concerns they may have.

Key Responsibilities
  • Proactively greet and engage clients upon entry, ensuring a warm and welcoming experience
  • Actively listen to understand client needs and resolve concerns at first point of contact
  • Assist clients with their everyday banking needs, using RBC's systems and digital platforms
  • Engage in discovery conversations to understand client needs and provide personalized advice and solutions
  • Contribute to a culture of collective team success by identifying opportunities to provide warm introductions to RBC Partners
  • Champion digital enablement by educating clients on self-service options and leading with advice
  • Manage risks by adhering to compliance routines, processes, and controls
Requirements
  • A passion for delivering exceptional client experiences
  • Curiosity, emotional intelligence, and empathetic communication skills
  • Digital literacy across a range of devices
  • Personal flexibility to work flexible hours
  • A self-motivated eagerness to learn and determination to succeed
What We Offer
  • A comprehensive Total Rewards Program, including bonuses and flexible benefits
  • A world-class training program in financial services
  • Excellent career development opportunities and access to a variety of job roles across the organization
  • Leaders who support your development through coaching and mentoring
  • A dynamic, collaborative, and progressive work environment
About RBC

RBC is a leading financial institution that values diversity, equity, and inclusion. We are committed to building an inclusive workplace where everyone feels valued, respected, and empowered to succeed.