Front Desk Agent

1 month ago

Vancouver, British Columbia, Canada Accor Full time

Company Description

Fairmont Hotel Vancouver, known as the 'Castle in the City', with its chateau-style green-clad copper roof and gargoyles is an architectural landmark in the heart of Downton Vancouver that captures the hearts and imaginations of all who visit. A registered heritage property operating since 1939, the hotel symbolizes grandeur and timeless elegance. In spring 2019, Fairmont Hotel Vancouver completed a $75M, five-year multiphase revitalization project. With its prestigious address on Georgia Street, this castle is surrounded by a diverse arts community of galleries and theatres, a thriving shopping district, exhilarating nightlife and world class cuisine. Join our team and welcome our guests to extraordinary experiences at their home away from home.

Job Description

Front Desk Agent

First impressions are everything As a Guest Agent, you will curate the guest experience from the moment they arrive through to their next booking by turning moments into memories throughout their stay. Grow your career at this iconic Heritage Property, the Castle in the City at a world-renowned hotel, Fairmont Hotel Vancouver. Your future awaits.

Our Culture & Benefits:

  • An inclusive, empowering, and positive company culture where we place people at the heart of everything we do
  • The opportunity to have fun at work, alongside passionate hospitality professionals who strive to make the world a more welcoming place
  • A competitive rate starting at $23.98 per hour increasing to $29.98 after 3 months,
  • Bi-annual increases and the opportunity to learn, grow and develop your talent within Accor
  • A complimentary meal during your shift through our Colleague Dining Program
  • One complimentary hotel stay with breakfast for two through our BE OUR GUEST program, including an employee benefit card offering discounted room and food & beverage rates at Accor properties worldwide
  • The opportunity to work in a luxury hotel environment and a Vancouver heritage building with a historic legacy dating back to 1939
  • Free learning programs through our Academies and discounted programs and courses through eCornell
  • Ability to make a difference through our Corporate Social Responsibility activities

What you will be doing:

  • Take initiative to add a personalized experience
  • Consistently offering friendly, professional, and proactive guest service
  • Greet, check-in, respond to requests and settle accounts while providing exceptional service
  • Proudly promote the hotel facilities, looking for opportunities to enhance a guest's stay through up-selling
  • Promote our loyalty program and drive revenues by upselling guest experiences
  • Following departmental policies, procedures, and service standards
  • Maintaining a safe working environment and following all safety policies and procedures
  • All other duties as assigned
Qualifications

Your experience and skills include:

  • Service focused personality is essential and previous experience working in a guest-facing position is required
  • Luxury hotel experience is an asset
  • Prior experience working with Opera or a related system
  • Written, verbal, and comprehensive fluency in English; additional languages are an asset
  • Accurate and efficient cash handling skills
  • Ability to focus attention on guest needs, remaining calm and courteous even in challenging situations
  • Keen attention to detail, ability to prioritize competing tasks, and strong organizational skills
  • Ability to work independently as well as cohesively and part of a team
  • Ability to present and communicate professionally and articulately
  • Highly responsible and reliable
  • Ability to work rotating and flexible schedule including early mornings, late nights, overnights, weekends, and holidays
  • Legally eligible to work in Canada (the Hotel is unable to assist applicants in obtaining Canadian work authorization)

Physical Aspects of Position (include but are not limited to):

  • Constant standing and walking throughout shift
  • Occasional lifting and carrying up to 30 lbs
  • Occasional bending, squatting, kneeling
  • Occasional pushing and pulling
  • Occasional ascending or descending ladders, stairs and ramps
Additional Information

Visa Requirements:

Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

Our commitment to Diversity & Inclusion:

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit

Do what you love, care for the world, dare to challenge the status quo #BELIMITLESS

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