Front Desk Agent

1 week ago

Vancouver, British Columbia, Canada True North Hostelling Association Full time

HI Vancouver Downtown
Come join the fun, life-loving team at HI Vancouver Downtown Whether it's for summer, winter - or both - you'll have a bunch of friends to explore all of what Vancouver has to offer


From its quiet spot just off the West End's Davie strip, you can easily walk to the beach, Stanley Park and English Bay, you'll find like-minded teammates to create lifelong memories at our hostel.

We work hard, but make it look easy with our relaxed atmosphere and we offer shifts that help you make the most of your time with us.


What's in it for you

  • Have fun with a tightknit group of colleagues on and off shift
  • A laidback, casual work environment that is a lot less stuffy than working in a hotel.
  • Tons of opportunities to experience our destination on your time off as you become a local expert—free and discounted activities, free hostel stays within the HI Canada network and more.
  • Being part of a notforprofit organization that embraces sustainable tourism.
  • Room for growth and discovery Many of our leaders started out on the front lines, and we're eager to promote from within and provide opportunities to try out different roles.

What you will be doing


Front Desk Agents are the face of HI, welcoming our travelers from all over the world and providing excellent customer service.

Ensuring that our guests experience a pleasant stay is the most important part of this role.

You are the local expert, you'll inform our guests about local activities and share your insider tips on the surrounding area.


What we look for

  • You deliver amazing, friendly customer service in English, in person and over the phone. A second language, in particular French, is a huge asset.
  • You are a team player, with a cando attitude and good communication skills.
  • Cash handling and efficient computer skills are a must.
  • You love to talk to guests and tell them about the local attractions, hostel activities, etc.

Join our community**If everything you read above got you excited, you'll be a great fit for our team. Whether you're on a working holiday and this will be a short stop on a longer trip, or you're looking to stay connected to the hostel lifestyle by working among travellers, this is the kind of place for you.


Our team is made up of people from all over the world who are bound by our shared desire to discover new places.

You recognize that what draws you to Whistler is what draws our guests here, and you're committed to working with a team of like-minded people to share the best of Vancouver and the accessibility of travel with the world.


Whether this is just a short stop on your backpacking journey, or you are looking to join a community of folks committed to travel, there is a spot for you at HI Vancouver Downtown where you can belong.


Background Checks

About HI
We love travelling.

To us, travel isn't just about going places, it's also about meeting people, discovering cultures, eating new food and most of all, learning how people do things differently than we do back home.


We believe that through hostelling, we become more conscious about the world around us; and we can even make the world a better place.

Our mission is to build a community of conscious travellers who share a greater understanding of people, places and cultures through our network of hostels and people.

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