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Quality Improvement Facilitator

3 months ago

Whitby, Canada Home and Community Care Support Services Full time

POSITION SUMMARY

CARE AND BE CARED FOR - THIS IS YOUR HOME

Brief summary of the key accountabilities of the role Quality Improvement is a systematic approach to making changes that lead to better patient outcomes (health), stronger system performance (care) and enhanced professional development. It draws on the combined and continuous efforts of all stakeholders to improve the healthcare system. The Quality Improvement Facilitator will support the creation of a culture of quality, performance effectiveness and accountability. The Quality Improvement Facilitator will provide leadership that fosters a patient focused, evidence based, quality driven environment where there is ongoing pursuit to continuously improve system and process effectiveness and efficiency.

The Quality Improvement Facilitator will possess technical skills and knowledge to build quality improvement capacity that is evidence-based best practice throughout the organization and organizations served.

What will you do:
  • Introduce and implement quality improvement principles, methodology and tools in support of quality improvement activities (such as LEAN Six Sigma, PDSA etc.);
  • Establish relationships and open consultation with key participants/partners;
  • Work with healthcare provider organizations in building their capacity to implement quality improvement, measurement and change management projects to ensure effective performance and organizational success;
  • Build strong relationships with healthcare organizations to enable joint Ontario Health atHome and provider collaboration in meeting ministry priorities through a culture of quality improvement;
  • Coach provider organizations in quality improvement methodology, measurement and change management;
  • Work with Health Quality Ontario to ensure quality improvement methodologies are used in the development of quality improvement action plans;
  • Complete individual patient and caregiver interviews, as well as focus group interviews to gather patient and caregivers experiences that will be used to inform quality improvement initiatives;
  • Assist quality improvement teams to define value from a patient perspective and provide the expertise required for continuous quality improvement/sustainability;
  • Participate in the design and planning of quality improvement projects and initiatives including the identification of the most appropriate approaches to improvement, development of tool kits, implementation and evaluation;
  • Mentor and coach improvement teams, managers and leaders on the application of quality improvement methodologies and tools to achieve quality improvement targets and sustain a culture of quality improvement;
  • Facilitate quality improvement teams that cross multiple organizations, departments and functions;
  • Working in conjunction with quality improvement teams facilitate Kaizen events, value stream mapping exercises and other quality improvement methodologies and tools (e.g. root cause analysis, FMEA);
  • Support the definition of key quality improvement goals and metrics in collaboration with quality improvement teams;
  • Regularly communicate progress of quality improvement initiatives to appropriate stakeholders;
  • Ensure the sustainability and spread of new processes;
  • Support quality improvement and performance tracking and reporting; including coordinating data management (development, tracking, analysis and report development).
  • Provide administrative support to the quality program and project office as required.
  • Other duties as assigned to assist the quality improvement team in meeting their objectives.
  • Embody OH atHome mission, vision and values and apply quadruple aim (enhancing patient experience, enhancing provider/staff experience, improving value and improving population health) in daily work.
  • Utilize quality improvement tools to drive excellence in care and service delivery and to create a culture of continuous quality improvement.
  • Exemplify, embrace and intentionally promote an inclusive work environment where all are meant to feel they belong
  • Continually demonstrate a commitment to create a positive culture of equity, inclusion, diversity and anti-racism
What must you have?Educational Qualifications
  • University degree, plus 3-4 years of progressive experience in quality improvement and project management or the equivalent combination of education, training and experience
Experience
  • 3-4 years of progressive experience in quality improvement and project management or the equivalent combination of education, training and experience
  • Trained in the principles of quality improvement methodology (such as Lean/Six Sigma, "Model for Improvement");
  • Project management experience; PMP an asset;
  • Experience and demonstrated ability in coaching, mentoring and facilitating teams and individuals in LEAN, Model for Improvement (PDSA) or other quality improvement methodologies and tools, and an ability to undertake this activity at all levels of the organization;
  • Proven ability to engage and manage diverse stakeholders;
  • Understand and manages group dynamics through advanced facilitation skills;
  • Ability to build quality improvement capacity.

Knowledge and Skills

  • Understanding of the Ontario health-care system and issues;
  • Demonstrated application of quality improvement skills in the health care sector;
  • Demonstrated knowledge of quality and risk management, performance measurement, and change management;
  • Working knowledge/experience in formal evaluation tools and techniques and be able to lead a formal evaluation related to outcome, process and balancing measures;
  • Good knowledge and proven ability to apply multiple planning and analysis methodologies, and the ability to facilitate innovation and creativity and make effective recommendations;
  • Demonstrated ability to perform statistical trending, analysis and interpretation of data including expertise in complex data management in Excel or other data management
  • vehicles;
  • Ability to resolve conflict;
  • Comprehensive understanding of process management, and spread and sustainability strategies. Excellent presentation, written and verbal communication skills and ability to communicate well at all levels of the organization;
  • Ability to influence stakeholders to motivate them to make the necessary changes for improved performance;
  • Demonstrated analytical, critical thinking, problem resolution and decision making capabilities;
  • Demonstrated ability to work in and respond to a dynamic and changing environment;
  • Ability to handle sensitive and confidential information in a discreet and professional manner;
  • Excellent time management and organizational skills combined with the ability to prioritize and balance workload requirements, meeting competing deadlines with minimal supervision;
What would give you the edge?


• Knowledge of services provided by Ontario Health atHome

• Ability to speak French or another second language

Hours of Work

Monday to Friday 8:30am to 4:30pm, subject to change as per the collective agreement (35 hours per week; 70 hours per bi-weekly pay period).

Position Location and Travel

The position may involve travel throughout the Central East geographic region. A valid Ontario driver's license and access to a reliable vehicle are required.

What do we offer?
We know wellness is supported with work-life balance. In an inclusive culture committed to support your passion for continuous learning, growth and innovation, we offer:

  • Attractive comprehensive compensation packages and benefits
  • Valuable development opportunities
  • Membership in a world class defined benefit pension plan
Who are we?
We are Ontario Health atHome, ready to serve every person in Ontario. We partner with patients and caregivers, family physicians, hospitals, long-term care and retirement homes, service providers and Ontario Health Teams, to deliver responsive, accessible, integrated, patient-centred care.

Why join us?
If you're interested in driving excellence in care and service delivery, and seeking an unparalleled opportunity to lead and learn, partner and connect, care and be cared for, this is your home.

Equity, Inclusion, Diversity and Anti-Racism Commitment
Ontario Health atHome is committed to a culture of equity, inclusion, diversity and anti-racism. We are committed to attracting, engaging and developing a workforce that reflects the diverse communities we serve. We welcome and encourage applications from all qualified applicants. Accommodations for persons with disabilities required during the recruitment process are available upon request.

We thank all applicants for their interest; however, only those selected for an interview will be contacted. Date Posted: August 14, 2025Closing Date: August 21, 2025Start Date: September 3, 2024Anticipated End Date: March 31, 2025Program: BSO (Behavioural Supports Ontario) Job Type: Temporary Full-timeSalary: $ $42.08/per hourGroup: CUPEBranch: Whitby

Reports To: Nikeisha Beckford (subject to change)