Process Improvement Manager

3 months ago

Whitby, Canada CBI Home Health Full time

Reporting to the Senior Regional Director of Operations (SRD), the Process Improvement Manager (PIM) will develop and drive projects and change management to ensure effective efficient and sustained processes that align with the service delivery standards and expectations as set by CBI Home Health. This role will lead change management initiatives, projects and consistency in administrative processes to successful regional outcomes. Leading by example, the PIM will work closely with clinical and administrative teams.

**This position will be based out of the Durham office and provide support to additional regional offices including Peterborough and Ottawa.**

**What you will do each day**:

- Develop and drive project and change management plans to completion and achievement of the desired outcomes as per defined timelines and deliverables.
- Identify risk appropriately, engaging appropriate team members to mitigate, manage or resolve the risk.
- Facilitate effective communication (verbal and written) across levels of the region (Directors, Managers, Field Staff where appropriate) to share data & improvement strategies to promote standardization and efficiency.
- Analyze and interpret data to provide feedback to the SRD, Care Managers or other relevant internal stakeholders.
- Actively seek ways to use data to improve service delivery or processes by communicating and collaborating with SRD and Managers.
- Develop, execute and manage action plans related to funder outcomes and Key Performance Indicators (KPIs).
- Effectively identify and communicate within the region regarding opportunities to improve quality, data management, and overall effectiveness of service delivery in alignment with current policies and procedures, engaging and consulting any or all stakeholders that can contribute to positive change.
- Ensure all processes and procedures associated with accreditation are followed and consistently documented.
- Actively contribute to local Quality Improvement Plans.
- Liaise with other Process Improvement & Quality Managers to share knowledge and experience within the organization.
- Extract data from data management systems to monitor trends and identify problems, opportunities for improvement, and evidence of success.
- Facilitate data confidence through cross-referencing when possible.
- Source opportunities to better collect and manage key pieces of data that drive clinical and business outcomes.
- Ensure Best Practice guidelines are established and sustained, working closely with other Managers of Process Improvement to create consistency in the region and across the Province and sharing ideas for innovation and improvement.
- Work closely with clinical leaders to ensure alignment between clinical Best Practices and Process Best Practices.

**Here’s a look at our total rewards**:

- Competitive compensation
- Flexible hours, which allow work-life balance and focus on quality of life
- Supportive onboarding program, peer-to-peer support, training, and mentorship
- Continuous learning and skills development opportunities
- Employee Assistance Program

**What you will need to be successful**
- Post-Secondary education in Business Administration, Project Management, or a related field.
- Minimum 2 years of experience in an improvement leadership role
- 1 year of experience in healthcare environment and/or a strong understanding of the home care sector an asset
- Demonstrated experience and success in project planning and implementation
- Experience in data analysis, project/ process improvement, change management and to drive quality improvement
- Results-oriented with analytical problem-solving skills, strong organizational and planning skills
- Critical/Analytical Thinking
- Attention to detail
- Strong business acumen and interpersonal skills with ability to work independently and within a collaborative team
- Excellent verbal and written communication skills
- Excellent time management and organizational skills
- Bilingual in French & English, both verbal and written, considered an asset
- Ability to travel independently between Whitby, Peterborough & at times Ottawa locations

**About CBI Home Health**

CBI Home Health is Canada's leading community-based healthcare provider, delivering both rehabilitation and home health services. Our integrated, interdisciplinary network delivers physical and mental health services in the clinic, home, and facility settings remotely through virtual care/telehealth. With over 12,000 dedicated staff supporting over 800 communities across the country, we deliver proven outcomes that meet the evolving healthcare needs of Canadians. For almost 50 years, we’ve flourished as an integrated network with a talented team of professionals just like you. Every day, we come together to help our clients and families live their best lives and achieve their personal goals and priorities - it all starts with you.

**Join us at CBI Home Health - Because your care matters**
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