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Member Service Centre Representative

2 months ago

St Catharines, Ontario, Canada FirstOntario Credit Union Full time

Why FirstOntario?

  • Competitive compensation packages
  • Top-tier health and wellness benefits, including comprehensive benefits packages and a yearly Personal Spending Account
  • Enhanced mental health benefits through SunLife and TELUS Health
  • Exclusive banking benefits
  • Up to $1000 per year towards professional development
  • Pension Plan
  • Hybrid work environment
  • Company-wide Employee Volunteer program (Blue Wave Program)
  • Employee and Family Assistance Program

Job Overview

Primary Duties and Responsibilities

Provide prompt, efficient and courteous transactional sales and service to members over the phone. Proactively assist members to ensure that their needs have been met and refer to other staff, as appropriate. Professionally and efficiently perform sales, service, and operational accountabilities as outlined below.

Job Specifications and Technical Requirements

  • Grade 12 or equivalent
  • 3 years office, credit union / bank cash experience

Interested in this role, but don't meet every requirement? We encourage you to apply We know from experience that a candidate doesn't need 100% of the qualifications listed to bring incredible value to our team. We're actively seeking diverse backgrounds and perspectives to help make FirstOntario better. At FirstOntario, inclusion, diversity, and equity aren't just "nice to have" - they're essential to our success.

Our inclusive work environment welcomes diversity and supports accessibility. If you require accommodation at any time during the recruitment process, please let us know.