Client Advisor

5 days ago

Richmond Hill, Ontario, Canada Royal Bank of Canada Full time

As a Client Advisor Intern at RBC, you will be the first point of contact for clients at retail banking locations, providing exceptional customer service and helping clients with their everyday banking needs.

We are hiring multiple candidates for this position across the Greater Toronto Region. You will be required to be fully available to work during RBC's retail branch hours of operation, including extended hours Monday through Saturday until 8:00 PM and Sunday as applicable.

As a Client Advisor Intern, you will be responsible for:

  • Maintaining an engaging on-the-floor presence in our retail locations, ensuring every client is proactively greeted and engaged upon entry
  • Actively listening to uncover the reason for their visit, taking ownership of client needs and resolving concerns at first point of contact
  • Assisting clients to fulfill their immediate everyday banking needs, both personal and business, using RBC's systems and best in class digital platforms, while respecting client preferences
  • Engaging in discovery conversations to understand client needs, provide client-centric advice and personally fulfill on the appropriate simple advice, solutions and service
  • Contribute to a culture of collective team success by uncovering opportunities to provide warm introductions to RBC Partners to fulfill on more complex client needs
  • Champion digital enablement by proactively educating our clients to self-serve, while leading with advice, serving through digital where possible
  • Manage risks by adhering to compliance routines, processes, and controls to protect client and shareholder interests while completing transactions

To succeed in this role, you will need:

  • A passion for hosting an exceptional client experience
  • Curiosity, emotional intelligence and empathetic communication skills
  • Digital literacy across a broad range of devices (e.g., smartphones, tablets, laptops, etc.)
  • Personal flexibility to work flexible hours
  • A self-motivated eagerness to learn and determination to succeed
  • Fluency in second language Cantonese and Mandarin

We offer a comprehensive Total Rewards Program, including bonuses and flexible benefits, and competitive compensation. You will also have access to a world-class training program in financial services, excellent career development opportunities, and leaders who support your development through coaching and managing opportunities.

As a Client Advisor Intern, you will have the opportunity to work in a dynamic, collaborative, progressive, and high-performing team, and contribute to a culture of collective team success. You will also have the chance to develop your skills in client-centricity, communication, and adaptability.

We value diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work. We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities.

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