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Case Manager

2 months ago

Kingston, Ontario, Canada City of Kingston Full time
Job Title: Ontario Works Case Manager Company: [Company Name] Location: [Location] Job Summary:

As an Ontario Works Case Manager, you will play a critical role in providing case management duties, including completion of applications, determination of eligibility, and development of participation agreements. You will work under the general direction of the Ontario Works Supervisor(s) to ensure compliance with Ontario Works legislation, local policies, and other related regulations and directives.

Key Responsibilities:
  • Effectively manage and administer caseloads, providing client support and completing applications
  • Determine eligibility and entitlement, complete offsite visits, monitor compliance, and respond to inquiries
  • Develop, maintain, and monitor Participation Agreements consistent with outcomes-based measures
  • Develop and deliver Employment Assistance program strategies to meet the needs of participants with specific and/or multiple barriers
  • Ensure decisions are compliant with Ontario Works legislation, local policies, and other related regulations and directives
  • Contribute to Ontario Works Program performance and outcome targets by organizing, scheduling, and completing case management duties
  • Inform participants of the services provided by the Housing & Social Services Department
  • Perform all related administrative functions
Qualifications and Competencies:
  • 3-year diploma in a related field
  • Two (2) years of Human Services case management experience in a complex and fast-paced work environment, preferably in a Provincial or Municipal Public service sector
  • Human Services is defined as programs or facilities for meeting basic health, welfare, and other needs of a society or group, focusing on prevention and remediation of problems and the overall improvement in quality of life
  • Case Management includes processes such as intake and assessment of needs, service planning, service plan implementation, service coordination, monitoring and follow-up, reassessment, case conferencing, crisis intervention, and case closure
Preferred Qualifications:
  • Direct Case Management experience in the Housing and Social Services department
  • Corporate Competencies: Customer Focus, Results Orientation, Integrity, and Teamwork
Skills and Abilities:
  • Comprehensive knowledge of the Ontario Works Act and Regulations
  • Knowledge of Municipal Freedom Information and Protection of Privacy Act (MFIPPA) and ability to observe Confidentiality requirements in all applicable matters
  • General knowledge of other related legislation, including ODSP Act and regulations
  • Effective interpersonal and dispute resolution skills, ability to manage difficult interviews and de-escalate conflict
  • Effective communication skills, both written and verbal, proficient in mathematics, knowledge of community agencies
  • Effective work management skills, including the ability to undertake multiple tasks, meet deadlines, prioritize work demands, and address customer service requests
  • Knowledge and experience working with web-based social assistance technology, preferably the Province of Ontario's Social Assistance Management System
  • High proficiency in MS Office applications, including Outlook, Word, Excel, database skills, and keyboarding skills
What We Offer:

We offer a dynamic and supportive work environment, opportunities for professional growth and development, and a competitive compensation package.