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Stylist- 20 Hrs
2 months ago
An understated style. Defined by an unconventional sense of sophistication. With taste that is rarified, yet a touch audacious. Timeless and always infused with a charming dash of wit and whimsy.
Jo Malone London is a luxury fragrance and lifestyle brand synonymous with British style. Our Fragrance Stylists are responsible for delivering transformative experiences to customers, providing scented journeys through fragrance discoveries, personalized services, and pampering "me-time" that capture our luxury brand's ultra-prestige high-touch and spirit of generosity.
As a Fragrance Stylist, you will:
- Demonstrate a customer-centric mindset and values during all touch-points of the customer journey.
- Adopt, champion, and deliver Jo Malone London's Art of Gift Giving standards of excellence.
- Support top-line sales goals and Key Performance Indicators (KPIs) respecting and maintaining directives and selling standards.
- Commit to reaching and exceeding consultative service goals designed to acquire, engage, retain, and grow customer relationships.
- Approach "building your business" with a driven, goal-oriented, entrepreneurial outlook.
- Identify, create, and participate in special events that develop relationships and deliver top-line sales.
- Effectively connect with customers, and collaborate with coworkers and management, using excellent oral and written communication skills.
- Demonstrate, recommend, and share product point of differences to meet specific customer needs.
- Embrace and use omni-channel and POS platforms with demonstrated savviness.
- Support store operations, visual merchandising, and policies and procedures.
- Participate in inventory accountabilities, including receiving-in, cycle counts, economizing, and loss prevention measures.
- Maintain our high standards for grooming and personal image to deliver a classic and chic, modern and crisp first impression.
Qualifications:
- Proven luxury and/or specialty retail store experience.
- Desire to join a luxury fragrance and lifestyle brand with growth opportunity.
- Passionate about delivering inspirational, authentic and personalized customer service.
- Excellent oral and written communication skills.
- Ability to perform basic math.
- Previous experience with retail point-of-sale software.
- Proficient in Microsoft office.
- Ability to work retail hours including days, nights, weekends and special events in a fast-paced work environment.
- Must be able to stand and walk for length of shift.
- Ability to lift up to 25 lbs.
The Estée Lauder Companies offers a variety of benefits to eligible employees, including health insurance coverage, wellness and family support programs, life and disability insurance, retirement savings plans, education-related programs, paid holidays and vacation time. In addition, the Company maintains highly competitive incentive compensation programs (role eligibility may vary based on terms of the respective plan(s)).
