Clerical Assistant In Patient Nursing Resource Team

Found in: beBee jobs CA - 2 weeks ago

Toronto, Ontario, Canada St Michael's hospital Full time
Clerical Assistant In Patient Nursing Resource Team (Job ID: 4301)

The Interprofessional Resource Team (IRT), is a new and innovative team that will have a presence in patient care settings across the hospital. Reporting to the Clinical Leader Manager (CLM) of the Interprofessional Resource Team (IRT), the Clerical Assistant will provide administrative support to the IRT Office. In this role, the Clerical Assistant will be an integral part of the Interprofessional Resource Team, ensuring optimal departmental operations, and progression towards departmental goals.

RESPONSIBILITIES:

  • Provide professional and personable customer service as first contact by phone, in person and electronically for staff, patients and agency partners.
  • Interact with multiple stakeholders such as managers, administrative staff, and nurses from all programs and departments working with the IRT
  • Perform reception duties which include booking staff; answering the telephone, managing and responding to emails; Re-direct all other inquiries as appropriate; Re-schedule/ re-assign staff as necessary in consultation with management.
  • Enter data for statistics; generate and share staffing status reports as necessary
  • Perform other clerical duties such as photocopying; faxing; and mailings; orders and maintains inventory of supplies and equipment
  • Maintains files, schedules and staff database summaries for training and certification
  • Continuously seeks opportunities for quality improvement to ensure optimal departmental operations
  • Any other responsibilities as requested by the Manager

QUALIFICATIONS:

  • Graduate of a recognized Office Administration program or equivalent
  • Recent IRT Administrative/Clerical experience preferred
  • Recent Scheduling experience preferred
  • Must be proficient in Microsoft Word, Excel, PowerPoint, Outlook
  • Excellent verbal and written communication skills
  • Flexibility in rotating job assignments
  • Good judgment and discretion
  • Work well under pressure
  • Highly organized and efficient time manager
  • Ability to work independently and to manage competing workloads
  • Demonstrated initiative and is a self-starter.
  • Demonstrated ability to problem solve and multi-task in a busy environment
  • Demonstrated ability to work co-operatively in a team environment
  • Knowledge of medical terminology would be a definite asset
  • Demonstrated commitment to providing exceptional customer service
  • Must have excellent attendance/punctuality record

Expected hours of work: 5 hour (E5), 9 hour (E9), 8 hour (D8) and 12 hour (D12) shifts between the hours of 5am to 10pm daily (including weekends). Needs to be flexible as the department matures (i.e. must be willing to change hours of work if necessary with advanced notice). Shifts are subject to change based on departmental needs.

As a condition of employment, all external hires will be required to submit proof of COVID-19 vaccination or documentation unless a valid accommodation under the Ontario Human Rights Code exists. Please note, if you are extended an offer of employment, you will be required to provide proof of vaccination in Ontario QR Code format. All internal candidates must be in compliance with Unity Health Toronto's COVID-19 Vaccination Policy.

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