Patient Care Manager Ccu, Icu

4 weeks ago

Toronto, Ontario, Canada St Michael's hospital Full time
Patient Care Manager CCU, ICU & Respiratory Therapy (Job ID: 4059)

The ICU Patient Care Manager is a program-based position reporting to the Administrative Program Director. The focus of the role is to develop innovative strategies to achieve exceptional/efficient patient and family care, in collaboration with the ICU Medical Director, that are congruent to the Strategic Direction of the Medicine Program and St. Joseph's Health Centre.

Accountabilities:

  1. Quality of Patient Care
  • Seeks insight into patient/family care needs and works with the interdisciplinary health care team to develop solutions/service delivery that provide exceptional patient care
  • Establishes ICU standards of care in collaboration with the ICU Medical Director and the Medicine Program Directors
  • Develops evaluation criteria that support excellent patient care, utilizing best practices and quality improvement processes
  • Collaborates with the clinical programs to achieve effective and efficient flow of patients through the system
  • Assists Professional Practice Leaders to ensure that staff meet professional standards and supports ongoing professional learning and development
  • Ensures interdisciplinary approach to care, recognizing the unique contribution of each discipline
  • Fosters trust and teaches new behaviours/approaches by example
  • Facilitates and role models effective customer service and problem resolution
  • Facilitates and supports effective team behaviour/development of a high performance team
  1. Strategic/Operational Management
  • Reviews and simplifies systems/structures/policies to support the vision of the program/Health Centre
  • Identifies potential market and competitive opportunities within the program
  • Develops and nurtures partnerships with internal and external communities
  • Communicates vision and direction through a variety of media, and articulates their link to strategic initiatives
  1. Resource Management (Human, Material, Financial)
  • Provides ¿point of care¿ resources to ensure safe and exceptional patient and family care
  • Identifies trends, issues and challenges requiring change in practice patterns or system processes
  • Encourages and supports innovation among members of the health care team
  • Mentors/coaches staff to ensure leadership development
  • Develops human resource plans to meet present and future program needs through effective recruitment and retention strategies
  • Creates an environment which empowers individuals to take ownership and accountability for their actions
  • Develops and manages budget to support dynamic programs
  • Ensures effective performance management processes

Qualifications:

  • Completion of a recognized Master's degree in Nursing or other discipline is required
  • Current certificate of licensure/registration with the College of Nurses of Ontario required
  • Evidence of a clinical background as an Acute Care Registered Nurse, Medicine/Critical Care preferred
  • Minimum 3-5 years recent management experience, preferably in a Medicine/Critical Care setting
  • Evidence of continuing professional/personal development
  • Demonstrated ability in team building, problem solving and change management within an interdisciplinary milieu.
  • Excellent interpersonal and communication skills.
  • Proven ability in the utilization of evidence-based decision-making and planning
  • Demonstrated knowledge of Quality Management Principles
  • Excellent attendance record.

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