Current jobs related to Bilingual customer service representative - Toronto, Ontario - The Cigna Group

  • Bilingual Sales Representative

    2 weeks ago

    Toronto, Ontario, Canada Zedd Customer Solutions Full time

    **Job Summary:**Zedd Customer Solutions is seeking a highly motivated and bilingual sales representative to join our team. As a sales representative, you will be responsible for making and receiving telephone calls on behalf of our clients, promoting products and services, and providing exceptional customer service.**Key Responsibilities:**Make and receive...

  • Bilingual Sales Representative

    3 weeks ago

    Toronto, Ontario, Canada Zedd Customer Solutions Full time

    **Job Summary:**Zedd Customer Solutions is seeking a highly motivated and bilingual sales representative to join our team. As a sales representative, you will be responsible for making and receiving telephone calls on behalf of our clients, promoting products and services, and providing exceptional customer service.**Key Responsibilities:**Make and receive...

  • Bilingual Sales Representative

    2 days ago

    Toronto, Ontario, Canada Zedd Customer Solutions Full time

    **Job Summary:**Zedd Customer Solutions is seeking a highly motivated and bilingual sales representative to join our team. As a sales representative, you will be responsible for making and receiving telephone calls on behalf of our clients, promoting products and services, and providing exceptional customer service.Key Responsibilities:Place and receive...

  • Bilingual Sales Representative

    2 days ago

    Toronto, Ontario, Canada Zedd Customer Solutions Full time

    **Job Summary:**Zedd Customer Solutions is seeking a highly motivated and bilingual sales representative to join our team. As a sales representative, you will be responsible for making and receiving telephone calls on behalf of our clients, promoting products and services, and providing exceptional customer service.Key Responsibilities:Place and receive...

  • Bilingual Sales Representative

    2 weeks ago

    Toronto, Ontario, Canada Zedd Customer Solutions Full time

    **Job Summary:**Zedd Customer Solutions is seeking a highly motivated and customer-focused Bilingual Sales Representative to join our team. As a key member of our sales team, you will be responsible for promoting our products and services to new and existing customers, while providing exceptional customer service and support.**Key Responsibilities:**Make and...

  • Bilingual Sales Representative

    2 weeks ago

    Toronto, Ontario, Canada Zedd Customer Solutions Full time

    **Job Summary:**Zedd Customer Solutions is seeking a highly motivated and customer-focused Bilingual Sales Representative to join our team. As a key member of our sales team, you will be responsible for promoting our products and services to new and existing customers, while providing exceptional customer service and support.**Key Responsibilities:**Make and...

  • Bilingual Sales Representative

    1 week ago

    Toronto, Ontario, Canada Zedd Customer Solutions Full time

    {"POSITION SUMMARY": "Located in the Scarborough area near Markham Rd. and Hwy 401, Zedd Customer Solutions is seeking a highly motivated and bilingual sales representative to join our team. As a Bilingual Sales Representative, you will be responsible for making and/or receiving telephone calls on behalf of our clients, performing according to established...

  • Bilingual Sales Representative

    1 week ago

    Toronto, Ontario, Canada Zedd Customer Solutions Full time

    {"POSITION SUMMARY": "Located in the Scarborough area near Markham Rd. and Hwy 401, Zedd Customer Solutions is seeking a highly motivated and bilingual sales representative to join our team. As a Bilingual Sales Representative, you will be responsible for making and/or receiving telephone calls on behalf of our clients, performing according to established...

  • Sales and Customer Engagement Representative

    3 weeks ago

    Toronto, Ontario, Canada Zedd Customer Solutions Full time

    **Job Summary:**Zedd Customer Solutions is seeking a highly motivated and bilingual sales representative to join our team. As a sales representative, you will be responsible for making and receiving telephone calls on behalf of our clients, promoting products and services, and providing exceptional customer service.**Key Responsibilities:**Make and receive...

  • Sales and Customer Engagement Representative

    2 weeks ago

    Toronto, Ontario, Canada Zedd Customer Solutions Full time

    **Job Summary:**Zedd Customer Solutions is seeking a highly motivated and bilingual sales representative to join our team. As a sales representative, you will be responsible for making and receiving telephone calls on behalf of our clients, promoting products and services, and providing exceptional customer service.**Key Responsibilities:**Make and receive...

  • Customer Service Specialist

    2 weeks ago

    Toronto, Ontario, Canada Zedd Customer Solutions Full time

    **Job Summary:**Zedd Customer Solutions is seeking a highly motivated and bilingual sales representative to join our team. As a sales representative, you will be responsible for making and receiving telephone calls on behalf of our clients, promoting products and services, and providing exceptional customer service.**Key Responsibilities:**Make and receive...

  • Customer Service Specialist

    2 weeks ago

    Toronto, Ontario, Canada Zedd Customer Solutions Full time

    **Job Summary:**Zedd Customer Solutions is seeking a highly motivated and bilingual sales representative to join our team. As a sales representative, you will be responsible for making and receiving telephone calls on behalf of our clients, promoting products and services, and providing exceptional customer service.**Key Responsibilities:**Make and receive...

  • Bilingual Customer Service Representative

    7 days ago

    Toronto, Ontario, Canada AppleOne Full time

    This dynamic opportunity features a hybrid work environment with great benefits and teams. As a Bilingual Customer Service Representative, you will utilize your excellent communication and strong follow-up skills to provide positive solutions to clients and update customer profiles for a well-known industry leader. Key responsibilities include customer...

  • Bilingual Customer Service Representative

    1 week ago

    Toronto, Ontario, Canada AppleOne Full time

    This dynamic opportunity features a hybrid work environment with great benefits and teams. As a Bilingual Customer Service Representative, you will utilize your excellent communication and strong follow-up skills to provide positive solutions to clients and update customer profiles for a well-known industry leader. Key responsibilities include customer...

  • Bilingual Customer Service Representative

    2 weeks ago

    Toronto, Ontario, Canada CT Bank Full time

    Customer Service Excellence at CT BankWe are seeking a highly motivated and customer-focused individual to join our team as a Bilingual Call Center Representative. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, resolving their inquiries and concerns in a timely and professional...

  • Bilingual Customer Service Representative

    2 weeks ago

    Toronto, Ontario, Canada CT Bank Full time

    Customer Service Excellence at CT BankWe are seeking a highly motivated and customer-focused individual to join our team as a Bilingual Call Center Representative. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, resolving their inquiries and concerns in a timely and professional...

  • Bilingual Customer Service Representative

    2 days ago

    Toronto, Ontario, Canada TEKsystems Full time

    About the Role:We are seeking a highly skilled Bilingual Customer Service Representative to join our team at TEKsystems. As a Bilingual Customer Service Representative, you will be responsible for providing exceptional customer service to our clients in both English and French.Key Responsibilities:Respond to customer inquiries and resolve issues in a timely...

  • Bilingual Customer Service Representative

    2 days ago

    Toronto, Ontario, Canada TEKsystems Full time

    About the Role:We are seeking a highly skilled Bilingual Customer Service Representative to join our team at TEKsystems. As a Bilingual Customer Service Representative, you will be responsible for providing exceptional customer service to our clients in both English and French.Key Responsibilities:Respond to customer inquiries and resolve issues in a timely...

  • Bilingual Customer Service Representative

    3 days ago

    Toronto, Ontario, Canada AppleOne Full time

    Bilingual Customer Service PositionThis dynamic role features a hybrid opportunity with excellent benefits and a chance to work with great teams.We are seeking a skilled Bilingual French/English Customer Service Representative who can provide exceptional communication and follow-up skills to succeed in this well-known organization.Responsibilities include...

  • Bilingual Customer Service Representative

    3 days ago

    Toronto, Ontario, Canada AppleOne Full time

    Bilingual Customer Service PositionThis dynamic role features a hybrid opportunity with excellent benefits and a chance to work with great teams.We are seeking a skilled Bilingual French/English Customer Service Representative who can provide exceptional communication and follow-up skills to succeed in this well-known organization.Responsibilities include...

Bilingual customer service representative

4 months ago

Toronto, Ontario, Canada The Cigna Group Full time

Le personnel du Centre d'appels à l'intention des fournisseurs agit à titre d'intermédiaire entre les fournisseurs et Express Scripts Canada en ce qui concerne les demandes quotidiennes relatives au traitement des demandes de règlement. Le représentant du Centre d'appels doit refléter l'engagement d'Express Scripts Canada en matière d'accessibilité et de rapidité de réponse aux fournisseurs. Ce poste est essentiel au maintien des niveaux de service et des objectifs contractuels.

Responsabilités principales

  • Répondre aux appels provenant de différents professionnels de la santé.
  • Répondre aux questions sur l'admissibilité aux couvertures (soins dentaires, médicaments, équipement médical et fournitures médicales, soins médicaux complémentaires, soins de la vue et counseling en santé mentale) ainsi qu'à des questions relatives aux demandes de règlement.
  • Déterminer les besoins de l'appelant et les évaluer.
  • Répondre aux questions de manière exacte et donner des renseignements complets de façon rapide et professionnelle.
  • Offrir du soutien technique, au besoin, afin d'aider les fournisseurs à soumettre leurs demandes de règlement par voie électronique.
  • Collaborer avec les autres équipes et services de l'entreprise.
  • Communiquer de manière efficace.
  • Offrir une expérience client hors pair lors de chaque interaction.
  • Accomplir d'autres tâches, au besoin.

Les horaires associés à ce poste sont variables et peuvent comprendre les fins de semaine. Le Centre d'appels est ouvert du lundi au vendredi de 6 h 30 à minuit, ainsi que les fins de semaine et les jours fériés, de 8 h à minuit.

Compétences recherchées

  • Présenter d'excellentes habiletés de communication à l'oral comme à l'écrit.
  • Présenter d'excellentes habiletés interpersonnelles et être en mesure de travailler seul ou en équipe.
  • Être en mesure de résoudre des problèmes.
  • Être en mesure de travailler le jour, le soir et les jours fériés.
  • Maîtriser la suite Microsoft Office (Word, Excel, Outlook) et avoir de bonnes aptitudes en saisie au clavier.
  • Être bilingue, en français et en anglais.

The Provider Call Centre is the main venue for communication between providers and Express Script Canada regarding day-to-day claims adjudication queries. The Customer Service Representatives reflect Express Script Canada's commitment to accessibility and responsiveness to providers. This position is instrumental in meeting contractual objectives and service levels.

Key Responsibilities:

  • Respond to inbound calls from a variety of Health Care Providers
  • Respond to inquiries regarding eligibility of health care benefits (Dental, Pharmacy, Medical Supplies and Equipment, Extended Health, Vision Care and Mental Health Counselling) and claim inquiries
  • Identify and assess the caller's needs
  • Provide accurate, and complete information in a prompt and professional manner
  • Provide technical support where required to assist providers with electronic claims submissions
  • Collaborate with other internal teams & departments
  • Communicate effectively and efficiently
  • Provide a world-class customer service experience with every interaction
  • Other duties as assigned

Qualifications:

  • Excellent verbal and written communication skills
  • Strong interpersonal skills with the ability to work independently and within a team environment
  • Problem-solving skills
  • Flexibility in working days, evenings and holidays
  • Skilled in MS Office (Word, Excel, Outlook), along with strong keyboarding skills
  • Bilingualism, English and French, is required

Express Scripts Canada is a Cigna company

Express Scripts Canada is a subsidiary of Express Scripts, a Cigna company. Cigna Corporation (NYSE: CI) is a global health service company dedicated to improving the health, wellbeing and peace of mind of those we serve. Cigna offers an integrated suite of health services through Cigna, Express Scripts, and our affiliates including medical, dental, behavioural health, pharmacy, vision, supplemental benefits, and other related products.

About Express Scripts Canada

Express Scripts Canada is a leading health benefits manager and has been recognized as one of the most innovative. Our clients include Canada's leading insurers, third party administrators and governments. We work with these clients to develop industry-leading solutions to deliver superior healthcare in a cost-controlled environment. We provide Active PharmacyTM services to more than 7 million Canadian patients and adjudicate more than 100 million pharmacy, dental, and extended health claims annually. Through our proprietary consumer intelligence, clinical expertise, and patients-first approach, we promote better health decisions for plan members, while managing and reducing drug benefit costs for plan sponsors.

It will be a condition of employment that the successful candidate obtains an Enhanced Reliability Clearance from the Federal Government. The candidate will be required to provide supporting documentation to receive clearance if required.

We offer a competitive salary and benefits package, along with a positive work environment built on solid corporate values, integrity, mutual respect, collaboration, passion, service and alignment.

We are an equal opportunity employer that promotes a diverse, inclusive and accessible workplace. By embracing diversity, we build a more effective organization that empowers our employees to be the best that they can be.

We are committed to creating a working environment that is barrier-free and we are prepared to provide accommodation for people with disabilities.

If you require accommodation in completing the online application process, please email: - Do not email - for an update on your application or to provide your resume as you will not receive a response.