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Service Desk Analyst
2 months ago
Technical Support Specialist role involves providing hands-on technical support, addressing complex issues, and contributing to projects shaping the future of digital transformation.
As a member of our team, you will partner with highly regarded companies, tackle complex issues, and contribute to projects shaping the future of digital transformation.
This role requires strong independent problem-solving and decision-making abilities, proficiency with MAC and Windows operating system software and hardware, and advanced troubleshooting skills.
Key responsibilities include deploying and recovering desktops and laptops, preparing equipment for shipping and receiving, owning and managing problems and issues, and maintaining accurate counts and records of on-hand equipment.
- Deploying and recovering desktops and laptops and ordering IT equipment and peripherals
- Preparing equipment for shipping and receiving and cataloging returned equipment
- Owning and managing problems and issues from start to finish
- Maintaining accurate counts and records of on-hand equipment
- Managing tasks and resources relating to projects and service support tickets
- Delivering clear and concise support documentation, identifying areas of inefficiency, and recommending changes
- Critical Thinking: Identifying risks and problems and recommending solutions to complex situations
Requirements include English communication skills, both written and verbal, ability to work individually as well as contribute to a global team environment, and proficiency with MAC and Windows operating system software and hardware.
- English communication skills, both written and verbal, strong independent problem-solving and decision-making abilities
- Ability to work individually as well as contribute to a global team environment
- Proficient with both MAC and all Windows operating system software and hardware
- Advanced troubleshooting for all types of technical service requests and issues involving computers, networks, all smartphones/tablets, AV systems, enterprise applications/systems
- Standard 40-hour work week with regular business hours of 8:30 am- 5:00 pm EST
- Occasional travel to other offices and optional on-call potential
OpenText is a global leader in information management, where innovation, creativity, and collaboration are key components of our corporate culture.
Our Employment Equity and Diversity Policy provides direction on maintaining a working environment that is inclusive of everyone, regardless of culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws.
