Senior Technical Systems Analyst, PAM Application Support

4 weeks ago

Toronto, Ontario, Canada RBC - Royal Bank Full time

Job Summary

Job Description

What is the opportunity?

We are looking for an experienced Senior PAM Application Support Analyst who will play a key role in supporting, managing and administering RBC's PAM applications. Operating as a subject matter expert (SME), you will function independently, solve complex problems, and fulfill requests with minimal supervision. The ideal candidate is passionate about information security and securing and protecting privileged accounts, credentials, and non-human access across tools, applications, and systems. In this role, you will support mission critical enterprise-wide services which will require being available on-call (24x7) duties and work alternate hours.

What will you do?

  • Resolve ongoing medium to high complexity requests and incidents for Privileged Access Manager.
  • Deploy application changes for server, apply security patches, configurations, and enhancements following internal hand-off from the Engineering team.
  • Collaborate with internal and external teams to resolve issues and identify defects, opportunities for automation and enhancements.
  • Maintain, support test and production environments and create, maintain, and writing technical documentation and complex knowledge articles.
  • Take on initiatives on self-appointed projects and self-created processes to better enhance the technology.
  • Review and improve technical design and security architecture design documentation.

What do you need to succeed?

Must-have:

  • Minimum of 3-5 years of experience in supporting CyberArk's core services, components, and toolsets.
  • Minimum of 5 years of Windows server administration and minimum of 2 years of Linux server administration.
  • Minimum of 3 years of Active Directory experience and working knowledge on LDAP, MS SQL, Sybase, Oracle DB, AS400, RACF, SSH, RDP authentication protocols, and firewalls.
  • Experience in installing, upgrading, and patching vendor products.
  • Experience scripting knowledge with Python, PowerShell, Java, JCL, and SQL.
  • Experience supporting web applications, load balancers (F5, GTM, and LTM), TLS certificates, SSO, and Disaster Recovery concepts.
  • Excellent problem-solving skills coupled with the ability to collaborate with and lead teams toward resolution.
  • Strong written and verbal communication skills with a focus on working within a geographically distributed team.
  • Display a strong sense of urgency, work with minimum supervision, and bias for positive action with a history of delivering results.

Nice-to-have:

  • Professional certifications, e.g. CyberArk (Trustee, Defender, Sentry, and CDE), MCSE, CISSP, GSEC, GCIH.
  • Experience in application performance monitoring and events detection tools such as Dynatrace, Zabbix, SCOM, Moogosft, QRadar, Splunk, Logstash, SIEM, etc.
  • Exposure to Privileged Access Management application tools.
  • Experience with IT Service Management.
  • Experience in audit requirements, evidence gathering, risk and compliance processes.

RBC is committed to supporting flexible work arrangements when and where available. Details to be discussed with Hiring Manager.

What's in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

  • A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable.
  • Leaders who support your development through coaching and managing opportunities.
  • Ability to make a difference and lasting impact.
  • Work in a dynamic, collaborative, progressive, and high-performing team.
  • A world-class training program in financial services.
  • Flexible work/life balance options.
  • Opportunities to do challenging work.

Job Skills

Confidentiality, CyberArk Privileged Access Management, Cyber Security Management, Decision Making, Detail-Oriented, Encryption Software, Group Problem Solving, High Impact Communication, Information Security Management, Information Technology Security, Privileged Access Management (PAM), Privileged Account Management

Additional Job Details

Address:

330 FRONT ST W:TORONTO

City:

TORONTO

Country:

Canada

Work hours/week:

37.5

Employment Type:

Full time

Platform:

Technology and Operations

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

Application Deadline:

Inclusion and Equal Opportunity Employment

At RBC, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work. We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities.
​​​​​​​
We also strive to provide an accessible candidate experience for our prospective employees with different abilities. Please let us know if you need any accommodations during the recruitment process.

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