Technical Systems Analyst

4 weeks ago

Toronto, Ontario, Canada Royal Bank of Canada Full time

Job Summary

Job Description

WHAT IS THE OPPORTUNITY?

The RBC Investor Services IT Site Reliability Engineering (SRE) team is working closely with enterprise, infrastructure, and application teams to increase the reliability, resiliency and stability of our application portfolio through implementation of SRE best practices includes Application Performance Management, Log Monitoring and Automation. In this role, you will be responsible to assist application teams in increasing their SRE maturity in order to reduce manual effort, increase operational visibility and reduce incident mean-time-to-resolution. The role will configure, develop, test, assist in implementation and provide training to ensure operational teams can operate efficiently.

WHAT WILL YOU DO?

  • Work with central development teams to understand SRE product offerings, determining their applicability in our application environment
  • Work with application teams to implement existing SRE products including automation, application performance management and log monitoring.
  • Work with application teams to identify other areas of automation
  • Develop in-house automations that reduce toil, increase visibility or increase mean-time-to-resolution

WHAT DO YOU NEED TO SUCCEED?

Must have:

  • Undergraduate degree coupled with hands-on development experience in Python and/or Java.
  • Knowledge of monitoring tools like Splunk, Dynatrace etc
  • Knowledge of the Ansible Automation platform
  • Demonstrated ability in written and oral communication skills
  • A strong understanding of technology and/or financial services industry.

Nice-to-have:

  • Prior experience as a Technical Systems Analyst.

RBC is committed to supporting flexible work arrangements when and where available. Details to be discussed with Hiring Manager.

What's in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

  • A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
  • Leaders who support your development through coaching and managing opportunities
  • Ability to make a difference and lasting impact
  • Work in a dynamic, collaborative, progressive, and high-performing team
  • A world-class training program in financial services
  • Flexible work/life balance options
  • Opportunities to do challenging work

#LI-Hybrid

#LI-POST

Job Skills

Critical Thinking, Customer Support Systems, Group Problem Solving, Installation Support, IT Service Level Management, IT Service Management (ITSM), IT Standards, Technical Troubleshooting

Additional Job Details

Address:

RBC CENTRE, 155 WELLINGTON ST W:TORONTO

City:

TORONTO

Country:

Canada

Work hours/week:

37.5

Employment Type:

Full time

Platform:

Technology and Operations

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

Application Deadline:

Inclusion and Equal Opportunity Employment

At RBC, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work. We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities.
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We also strive to provide an accessible candidate experience for our prospective employees with different abilities. Please let us know if you need any accommodations during the recruitment process.

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