Senior Application Support Analyst
2 weeks ago
Job Summary
Selected individuals will be supporting the operations of a software system (Charles River Investment Management System) used by institutional investment portfolio managers and traders.Job Description
What'll you do?
Functional Support:
Support TradeOps in configuring Charles River system to support the trade life cycle
Properly set up new accounts and provide permissions accordingly (SQL script needed)
Set up accurate privileges of traders and portfolio managers in Charles River system
Provide ad-hoc report using SQL
Diagnosing user reported software UI issues (front end displays, data issue, etc)
Technical Support:
Handle level 2 escalations of overnight batch job failure (windows batch job + PCF/OCP4)
Investigate and resolve data issue by looking at automated batch job logic
Perform Database refresh in lower environments
Copy data from one database to another using MS SSMS
Resolve lower environment config issues (related to both vendor software and RBC codes)
Project Work:
Coordinate with stakeholders, see through project from DEV to PROD lifecycle. Build infrastructure when needed, perform system config and code release when needed.
Maintenance Task:
Document all system config (firewall rule, job logic, etc.)
Database archive
Disaster Recovery Exercise
NPID password reset
SRE Work:
Automation, self-healing, monitoring solutions
What will you need?
Must have:
Undergraduate degree in STEM/Economics/Finance
Working knowledge of: Windows Server, SQL (Microsoft SQL Server), Operating System Admin, Windows CMD commands
Proficient communication skills to be speak with none-IT person
Nice to have:
Mainframe JCL, ITIL foundation, Windows Batch scripting, UNIX shell scripting, PCF, OCP4, UCD, ServiceNow
What's in it for you?
WHAT'S IN IT FOR YOU?
We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
- A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable.
- Leaders who support your development through coaching and managing opportunities
- Ability to make a difference and lasting impact
- Work in a dynamic, collaborative, progressive, and high-performing team
- A world-class training program in financial services
- Flexible work/life balance options
- Opportunities to do challenging work
#LI-Hybrid
#LI-POST
#TECHCPJ
#LI-
Job Skills
Computer Operations, Customer Service, Enterprise Application Delivery, Group Problem Solving, Information Technology (IT) Infrastructure, Interpersonal Relationships, Microsoft SQL Server, Standard Operating Procedure (SOP), Structured Query Language (SQL), System and Console Operations, System Applications, Systems Software, Windows Batch ScriptsAdditional Job Details
Address:
RBC CENTRE, 155 WELLINGTON ST W:TORONTOCity:
TORONTOCountry:
CanadaWork hours/week:
37.5Employment Type:
Full timePlatform:
Technology and OperationsJob Type:
RegularPay Type:
SalariedPosted Date:
Application Deadline:
Inclusion and Equal Opportunity Employment
At RBC, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work. We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities.
We also strive to provide an accessible candidate experience for our prospective employees with different abilities. Please let us know if you need any accommodations during the recruitment process.
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