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Spa Front Desk Sales Associate

3 months ago

Burlington, Ontario, Canada Hand & Stone - Burlington Full time
Benefits:
  • Dental insurance
  • Employee discounts
  • Flexible schedule
  • Health insurance
  • Opportunity for advancement
  • Training & development

Are you looking for a challenge in your daily work? Do you want to commit your time to moving something forward and helping it run well? Does a little hard work help you feel accomplished and successful?
We, at Hand & Stone in Burlington, are looking for someone that shouts an enthusiastic Yes to all of these questions.

We are hiring for our front desk position. You will work alongside another great team member and have a very busy day ahead, and feel fabulous at the end of it. Answering phones, reaching out to clients, checking them in and out, explaining services, selling memberships will all be part of your day, as well as lots of other duties. Trust us when we say you are needed and depended upon, so being reliable is an absolute must. The successful candidate will also be fully committed to the position, not just punching a time clock. Being engaged is part of delivering great customer service and our clients need this from our team, and our team needs this from each other.

This is a great place to grow and learn, but you must be eager, willing, hungry, and thirsty for it. Yes, we are trying to scare away the faint-hearted. We want the real deal, the greatest of the greats; if this is you, please apply and find out more.

We are open 7 days a week at 9am and close weeknights at 10pm, Saturdays at 6pm, and Sundays at 8pm. Being able to work a variety of shifts is required for the role. We offer a commission on membership sales, and product sales, on top of your hourly wage. Part time and full time hours are available. Advancement is an option as there are always senior responsibilities to be taken over from management, given the demonstration of skills.

We offer a variety of perks, from discounts on all services from massages, to facials, to laser hair removal, to health and dental benefits, flexibility with hours, and most importantly, getting to work with a really fantastic group of people.

Qualifications and Requirements:
  • Ideal past experience would be working at a gym or other membership driven environment
  • Provide excellent customer service to members and guests
  • Promote health/wellness benefits of massage therapy and advanced skin care
  • Maintain a professional and clean work environment and appearance
  • Display a positive, energetic attitude
  • Be a team player
  • Possess Windows computer knowledge/skills
  • Ability to multitask
  • A strong desire to do your job well
  • Self-motivated, mature and reliable
  • Friendly and approachable
Benefits & Perks:
Competitive pay structure that includes commissions and incentives on top of hourly wage
Discounts on products and services
Flexible Schedule to fit your life; part time and full time hours available
Group insurance benefits for full time employees
Professional clean work environment
Engaging, friendly and supportive team

Job Duties
  • Outreach to clients who haven't been in recently
  • Sell Memberships to new clients
  • Warmly welcome and greet members/guests upon arrival
  • Answer phones, book appointments, sell memberships, gift cards, and upgrades
  • Follow proper office procedures/file maintenance
  • Be willing to take initiative in picking up new tasks around the front desk