Property Manager
1 week ago
Rubber Duck Car Wash Ltd. is a leading car wash brand with a strong presence in Atlantic Canada. We're committed to growth, innovation, and delivering exceptional experiences for our customers and team members.
About the RoleWe're seeking a highly skilled Property Manager to oversee the operations of our car wash locations in Greater Moncton and surrounding areas. As a key member of our team, you'll be responsible for ensuring operational efficiency, maintaining equipment, building and leading a local team, and delivering outstanding customer experiences.
Key Responsibilities:- Conduct regular site visits to ensure maintenance checklists are being followed and equipment is in good working order.
- Oversee the timely execution of repairs and maintenance tasks to minimize downtime and ensure customer satisfaction.
- Ensure the overall appearance of assigned locations is tidy and inviting to customers, including managing snow removal during winter months.
- Regularly engage with customers, proactively assist them on-site, and solicit feedback to continuously improve the overall customer experience.
- Respond promptly to customer inquiries and resolve complaints efficiently, aiming to deliver exceptional customer service.
- Manage the Car Wash Attendants (CWAs) servicing your assigned locations, including overseeing training, performance evaluations, and personnel changes.
- Schedule staff to achieve optimal car wash operations and customer service, while being mindful of labor costs during slower periods.
- Track and remit payroll information on a weekly basis.
- Ensure your team operates in a safe environment and adheres to company standards.
- Oversee the collection of all coins at assigned locations and deposit the funds into the company's bank account on a weekly basis.
We're looking for a candidate with:
- Demonstrated experience in a property management role or management in retail, hospitality, or a similar industry.
- Experience leading teams and strong leadership abilities with a focus on team harmony.
- Mechanical aptitude is an asset, but not required.
- Outstanding interpersonal and communication skills.
- Effective problem-solving and conflict resolution skills.
- Customer service orientation and attention to detail.
- Ability to multitask and manage various responsibilities.
We're a dynamic and growing company committed to innovation, customer satisfaction, and team member development. As a Property Manager with Rubber Duck Car Wash Ltd., you'll have opportunities for career advancement and professional growth within a supportive and collaborative environment.
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