Bilingual Customer Service Representative Ottawa Onsite

6 days ago

Ottawa, Ontario, Canada Randstad Canada Full time
We are looking for Bilingual Contact Centre Agents to work in the heart of Ottawa, just west of downtown. You'll be responsible for providing world class customer service to callers over the phone and via email This Ottawa office is a great space to work and we know you'll love it here

Bilingual Customer Service Representative Onsite

Location :
Ottawa Little Italy near Preston Square

Niveau de maîtrise :
Anglais et Français
Contract to Permanency Role
Salary $ $22 /h
Monday to Friday
Training for 3 weeks- 8 to 4pm

Hours of work between:
Must now be available for all rotating shifts- 8-4pm, 12-8pm

Advantages
- $20.50 / hour

  • Monday-Friday work week
  • Hours of work between 8am8pm
  • Accessible by public transit (only paid parking available)
  • Team oriented environment
  • Great location by restaurants and café's
  • Possibility of permanency
  • Opportunity for growth and development
Responsibilities

  • Receive calls, emails, chats and video calls
  • First point of contact for clients in stressful situations
  • Provide sound advice and suggestions based on policies
  • Effectively handle customer inquiries and issues
  • Take ownership for effectively handling customer issues and inquiries while ensuring customer satisfaction is at the core of every decision
Qualifications

  • Bilingual French and English is mandatory
  • Some call center experience
  • Familiar with CRM systems
  • Strong phone and verbal communication skills
  • Customer focused
  • Ability to multitask, set priorities and manage time effectively
  • Must be eligible to obtain a government security clearance (reliability)
Summary
Please apply by-Visiting and apply through the posting

Email us at:
(please use "Ottawa ONSITE Customer Service Representative" as the subject)

We appreciate all applications, however, only those who meet the requirements for customer service representative will be contacted.

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada.

As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees.

In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.


Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle.

We ask that all job applications please identify any accommodation requirements by sending an email to to ensure their ability to fully participate in the interview process.

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