Bilingual Customer Service Representative

2 weeks ago

Ottawa, Ontario, Canada CPOS INC Full time
Bilingual Customer Service Representative | Hiring

At CPOS, our team is on a mission to level the playing field for small businesses.

We take pride in knowing our technology helps small businesses streamline their point of sale, online and in-store payment systems, and we are looking for new team members to help us achieve this goal Small businesses create jobs, support communities, and encourage local culture, and CPOS exists to empower them to operate more efficiently, grow their business, and ultimately compete more effectively.

Reasons why our Customer Service team loves what they do:

  • They work with small business owners across Canada whose business thrives thanks to our technology.
  • No two interactions are the same no scripts, no onesizefitsall solution, only our team and customers working together to solve any problems they have.
  • All their coworkers are here to support one another Whether it's a quick question or you need a technical support team member's eyes on a problem, our team takes care of one another.
  • CPOS is one team. Everyone based in Ottawa gets to interact with all parts of the business whether it's sales, customer account onboarding, marketing, or our President Max, we're all under the same roof.
  • We have BBQs every few weeks, freshmade bread weekly, and an office dog (and Head of Pawperations), Dallas.

Duties and Responsibilities:

  • Train new merchants.
  • Identify and address customer inquiries regarding accounts.
  • Resolve merchant issues or complaints, and escalate to management or the appropriate teams concerned for cases requiring further investigation.
  • Utilize internal system and resources to accurately and effectively serve customers, and interpret merchant data.
  • Demonstrate knowledge of products, services, account research, Point of Sale operations/technical and account maintenance.
  • Educate merchants on policies, procedures, and products.
  • Escalate all department and system issues.
  • Interact and liaise with various support groups within CPOS when necessary.

Qualifications:

  • 3+ years of experience, preferably within merchant services or financial industry.
  • Extremely customerfocused.
  • Strong team player.
  • Excellent telephone acumen, organizational, and problemsolving skills.
  • Ability to work quickly in high pressure situations.
  • Superior interpersonal and communication skills.
  • Ability to multitask with keen attention to detail.
  • Superior computer skills and technical proficiency.
  • Experience with merchant services (POS), financial institution would be a definite plus.
If this role sounds like the right fit for you, HR would love to hear from you directly

Salary:
$17.50-$19.00 per hour

Benefits:

  • Casual dress
  • Company events
  • Dental care
  • Disability insurance
  • Employee stock purchase plan
  • Extended health care
  • Life insurance
  • Onsite parking
  • Paid time off
  • Vision care

Schedule:

  • 8 hour shift
  • Day shift
  • Evening shift
  • Holidays
  • Monday to Friday
  • Overtime
  • Weekends as needed

Supplemental pay types:

  • Overtime
pay

Education:

  • Secondary School (preferred)

Experience:

  • Customer service: 1 year (preferred)

Language:

  • French (required)

Work Location:
In person

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