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Service Advisor
2 months ago
About O'Regan Motors Limited
O'Regan Motors Limited is a leading automotive dealership committed to providing exceptional customer service and maintaining a safe working environment. As a Service Advisor, you will play a crucial role in ensuring our customers receive top-notch service and support.
Responsibilities
- Customer Interaction
- Greet customers in a timely and friendly manner, obtaining vehicle information and addressing their concerns.
- Document customer vehicle problems accurately and clearly, ensuring all necessary details are recorded.
- Service Recommendations
- Refer to service history, inspect vehicles, and recommend additional required services to ensure customers receive the best possible care.
- Provide a complete and accurate written cost estimate for labor and parts, ensuring transparency and clarity.
- Communication
- Contact customers regarding any changes in the estimate or promised time, explaining cost and time requirements in detail.
- Maintain high customer satisfaction standards, ensuring all interactions are professional and courteous.
Requirements
- Excellent Customer Service Skills
- Computer Savvy
- Strong Rapport Builder
- Well-Organized and Reliable
- Good Work Ethic and Positive Attitude
- Automotive Service Consulting Experience an Asset
What We Offer
- Job-Specific Training
- Competitive Compensation
- Comprehensive Benefits Package
- Group RSP Matching Program
- Employee Assistance Program
