Designated Beauty Advisor, Dr. Barbara Sturm

7 days ago

Vancouver, British Columbia, Canada Holt Renfrew Full time

Holt Renfrew seeks a Beauty Advisor to develop deep relationships with customers, drive sales, and provide exceptional service in a fast-paced luxury environment.

Holt Renfrew offers a competitive total compensation, generous employee discount, pension, and health & dental benefits, tuition assistance, and continuous learning and development.

Beauty Advisor

The Beauty Advisor is responsible for consistently delivering extraordinary service to all customers, exceeding sales and service personal goals and targets, and building a loyal personal client base.

  • Develop deep, long-lasting relationships with customers to increase sales, service, and loyalty
  • Exceed all sales and service personal goals and targets
  • Exceed all sales and service brand goals and targets
  • Build a loyal personal client base by constantly acquiring new customers, developing existing clients, and retaining loyal clients
  • Share expert-level product knowledge with the entire store selling team
  • Maintain solid relationships with buyer, vendor, and selling manager
  • Drive brand sales by identifying key marketing opportunities, event execution, assortment recommendations, etc.
  • Attend all educational sessions offered, including product knowledge, vendor, and Holt Renfrew seminars
  • Perform floor recovery, visual merchandising, price change, and related sales support tasks
  • Communicate regularly with personal clients through phone, mail, and electronic methods
  • Resolve all customer service issues and partner with selling management on any issues outside of guidelines
  • Perform other duties as assigned

Requirements:

  • High school diploma
  • Proven ability to exceed sales targets
  • Highly collaborative, working with and through others in a team-oriented environment
  • Able to work in a fast-paced environment that requires a high degree of multi-tasking with minimal supervision
  • Able to work a flexible work schedule based on the needs of the customer
  • Minimum of two or more years experience in a commission-based sales environment
  • Make-up artistry or aesthetics certificate may be required for certain brands
  • Prior retail sales experience in a luxury environment preferred

Measures of Success:

  • Contribution to financial objectives
  • Individual objectives linked to the achievement of department goals
  • Feedback from internal and external clients

Holt Renfrew is an equal opportunity employer committed to fostering a diverse and inclusive workplace. Our future success depends on the perspectives and contributions of all our employees. If you are contacted for a job opportunity and require accommodation, please let us know so we can ensure you have an accessible candidate experience throughout the recruitment process.

Hiring Range: $22.00 - 22.00 per hour. This role is also eligible for commission in addition to base pay. Final compensation for this position will be determined based on the candidate's unique skills, expertise, individual qualifications, and assessed contributions to the role following the completion of the interview process.

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