Customer Service Representative
4 days ago
Customer Service Representative I
IAA, an RB Global, Inc. company, is a leading provider of loss recovery services to the insurance industry in Canada. We are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative I at our facility in Caledon, ON.
As a leading live and live-online salvage vehicle auction company, IAA has auction facilities across British Columbia, Alberta, Ontario, Quebec, and Atlantic Canada. Our national service offering allows sellers to standardize processes across the country and provides buyers with Canada's most extensive selection of salvage vehicles.
Responsibilities:- Serve customers (both internal and external) by responding to and directing telephone and in-person inquiries in a friendly and professional manner
- Perform general clerical duties, including sorting and filing of folders and packages for incoming and released vehicles
- Responsible for manually or electronically updating and entering new data in an accurate and timely manner, including vehicle information, registrations, and other documents
- Assist in Sale Day activities as directed
- Perform other duties as required, including ordering office supplies, sorting and distributing mail, processing materials for courier, faxing documents, and photocopying
- High School diploma or equivalent in education with previous office experience
- Proficient in Microsoft Office applications
- Excellent verbal and written communication skills
- Exceptional customer service skills
- Good time management and organizational skills
- Strong attention to detail
- Maintain a professional appearance and neat work environment
This position involves primarily outdoor work in all types of weather. Must remain alert to potential hazards associated with heavy equipment and other vehicles operated in their work area.
About IAA:IAA, an RB Global, Inc. company, is a trusted global marketplace for insights, services, and transaction solutions for commercial assets and vehicles. Leveraging leading-edge technology and focusing on innovation, IAA's unique platform facilitates the marketing and sale of total-loss, damaged, and low-value vehicles.
IAA serves a global buyer base – located throughout over 170 countries – and a full spectrum of sellers, including insurers, dealerships, fleet lease and rental car companies, and charitable organizations.
Buyers have access to multiple digital bidding and buying channels, innovative vehicle merchandising, and efficient evaluation services, enhancing the overall purchasing experience.
IAA offers sellers a comprehensive suite of services aimed at maximizing vehicle value, reducing administrative costs, shortening selling cycle time, and delivering the highest economic returns.
RB Global, Inc. globally has over 7,000 employees and is headquartered near Chicago in Westchester, Illinois.
IAA is an equal opportunity employer and a drug-free workplace.
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