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Customer Service Representative

2 months ago

Caledon, Ontario, Canada IAA Full time
Customer Service Representative

IAA, a leading provider of loss recovery services to the insurance industry in Canada, is seeking a Customer Service Representative to join our team at our facility in Caledon, ON.

As a Customer Service Representative, you will be responsible for serving customers by responding to and directing telephone and in-person inquiries in a friendly and professional manner.

Key Responsibilities:

  • Respond to customer inquiries and resolve issues in a timely and professional manner
  • Perform general clerical duties, including sorting and filing of folders and packages for incoming and released vehicles
  • Update and enter new data in an accurate and timely manner, including vehicle information, registrations, and other documents
  • Order office supplies, sort and distribute mail, process materials for courier, and fax documents as needed

Requirements:

  • High School diploma or equivalent in education
  • Previous office experience
  • Proficient in Microsoft Office applications
  • Exceptional customer service skills

IAA offers a comprehensive suite of services aimed at maximizing vehicle value, reducing administrative costs, shortening selling cycle time, and delivering the highest economic returns.

IAA serves a global buyer base located throughout over 170 countries and a full spectrum of sellers, including insurers, dealerships, fleet lease and rental car companies, and charitable organizations.