Customer Service Representative

4 days ago


Caledon, Ontario, Canada IAA Full time
About the Role

We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at IAA, an RB Global, Inc. company. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, both internal and external, through various communication channels.

Key Responsibilities
  • Customer Service: Respond to and direct telephone and in-person inquiries in a friendly and professional manner.
  • Clerical Duties: Perform general clerical duties, including sorting and filing of folders and packages for incoming and released vehicles.
  • Data Entry: Manually or electronically update and enter new data in an accurate and timely manner, including vehicle information, registrations, and other documents.
  • Supportive Role: Assist in Sale Day activities as directed.
  • Administrative Tasks: Order office supplies, sort and distribute mail, process materials for courier, fax documents, and photocopy as needed.
Requirements
  • Education: High School diploma or equivalent in education with previous office experience.
  • Skills: Proficient in Microsoft Office applications, excellent verbal and written communication skills, exceptional customer service skills, good time management and organizational skills, and strong attention to detail.
  • Work Environment: This position involves primarily outdoor work in all types of weather and requires remaining alert to potential hazards associated with heavy equipment and other vehicles operated in the work area.
What We Offer
  • Competitive Wages: A competitive salary that reflects your skills and experience.
  • Benefits Package: A comprehensive benefits package, including health insurance, RRSP employer matching contributions, STD/LTD, life insurance/AD&D, and employee stock purchasing options.
  • Opportunity for Career Growth: A team-oriented and engaging work environment that offers opportunities for career growth and professional development.


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