Client Account Representative
4 days ago
Ace Management Group is seeking a Client Account Representative to join their North York office, specializing in advertising and promotional marketing campaigns.
As a Client Account Representative, you will assist the Advertising Account Manager and promotional sales team in creating and executing direct marketing & promotional strategies for advertising campaigns across the North York area.
Key Responsibilities:
- Collaborate with the Advertising Account Manager and promotional sales team to develop cost-effective regional promotional solutions targeting specific demographics and markets.
- Coordinate on-site promotional sales techniques to stimulate demand for clients' products/services/brands.
- Display promotional materials at on-site and in-store events, establish consumer connections, and build brand loyalty in a person-to-person interactive environment.
- Identify new promotional techniques to increase brand loyalty and profitability.
As a Client Account Representative, you will:
- Listen actively, understand customer needs, and take prompt action to resolve issues.
- Assist customers in selecting products and services that meet their technology and communications goals, and help set up accounts.
- Process upgrades, downgrades, new product purchases, and facilitate delivery and installation efficiently.
- Maintain excellent time management, provide professional customer service, and balance multiple projects and responsibilities.
- Participate in continuous professional development training sessions and engage in a dynamic team-based company culture.
Requirements:
- 1-2 years of experience in a customer-facing role.
- Excellent interpersonal skills, tact, and a track record of success in customer-facing roles.
- Ability to handle pressure, prioritize tasks, and multitask during a business day.
- Tech-savvy, with the ability to quickly learn new concepts.
- Enthusiasm and aptitude for learning new skills.
Qualifications:
- Fluent communication in English.
- University degree or college diploma in communications, marketing, public relations, or a related field (preferred).
- Strong interpersonal skills and presentation skills.
- Ability to balance multiple priorities and meet deadlines.
- Ability to work in a fast-paced environment.
- Keen attention to detail and process-oriented.
- Travel to on-site promotional advertising & marketing areas will be required.
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