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Client Advisor

2 months ago

Toronto, Ontario, Canada IWC Full time
Job Summary

We are seeking a highly skilled and experienced Client Advisor to join our team at IWC. As a Client Advisor, you will be responsible for providing exceptional customer service and building strong relationships with our clients.

Key Responsibilities
  • Client Engagement: Host clients and other stakeholders, providing personalized customer experiences that exceed their expectations.
  • Sales Performance: Acknowledge and sell watches, accessories, and services, meeting or exceeding turnover targets set by the Boutique Manager.
  • Business Development: Identify and create sales opportunities inside and outside the boutique environment, activating networks to recruit prospects and clients.
  • Client Relationship Management: Develop and maintain client databases, manage clienteling activities, and support relationships through constant focus and attention on CRM.
  • Customer Service: Handle customer service requests and respective processes, ensuring timely and effective resolution.
  • Product Knowledge: Possess in-depth knowledge of IWC's history, products, and partnerships, as well as the watch and luxury industries.
  • Brand Ambassadorship: Act as a brand ambassador in and out of the boutique, promoting IWC's values and products.
  • Operational Tasks: Organize and execute all operational tasks in detail and with care, maintaining the boutique according to global IWC visual merchandising standards.
  • Team Collaboration: Be part of a boutique team, supporting the overall organization of the boutique with a strong team approach.
Requirements
  • Education: 3-5 years of experience in sales or hospitality.
  • Technical Skills: Fluent in English, comfortable with video chat software.
  • Personal Skills: Strong team player mindset, excellent communicator, curious and resourceful, result-oriented and driven, strong selling skills, accountable and reliable, able to handle large diversity of tasks in a timely manner, high emotional intelligence and general education.
What We Offer

We offer a generous compensation and benefits package for eligible employees, including company-sponsored health, dental, drug, and vision programs, income protection solutions, paid time off, and access to the employee assistance program.