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Client Advisor

2 months ago

Toronto, Ontario, Canada Richemont Full time

Deliver exceptional client experiences and drive sales growth as an IWC Client Advisor in Toronto, ON, Canada, fostering strong relationships and exceeding targets in a dynamic boutique environment.

IWC Client Advisor

The IWC Client Advisor is a key ambassador for the brand, responsible for delivering outstanding client experiences and achieving sales targets. This role requires a strong ability to build relationships, identify sales opportunities, and exceed client expectations.

Key Responsibilities:
  • Host clients and stakeholders, providing personalized customer experiences
  • Sell watches, accessories, and services, exceeding turnover targets
  • Identify and create sales opportunities, activating networks to recruit prospects and clients
  • Find innovative ways to exceed client expectations
  • Establish strong relationships with clients from diverse backgrounds
  • Support relationships through CRM, developing and maintaining client databases
  • Handle customer service requests and processes
  • Stay knowledgeable about IWC's history, products, and partnerships
  • Deliver exceptional client service, making a clear difference vs. competition
  • Act as a brand ambassador in and out of the boutique
  • Organize and execute operational tasks with care
  • Maintain the boutique according to global IWC visual merchandising standards
  • Collaborate with the boutique team to support overall organization
  • Take on a championship role to participate in boutique administration and elevate KPIs
Qualifications:
  • 3-5 years of experience in sales or hospitality
  • Applicants with a background in sales or hospitality preferred
Technical Skills/Abilities:
  • Fluent in English
  • Comfortable with video chat software
Personal Skills:
  • Strong team player mindset
  • Excellent communicator with ability to develop strong networks
  • Curious and resourceful, able to work independently
  • Result-oriented and driven
  • Strong selling skills
  • Accountable and reliable
  • Able to handle diverse tasks in a timely manner
  • High emotional intelligence and general education
  • Perfect understanding of client satisfaction and luxury experience
  • Able to adapt approach individually to respective clients
  • Open and outgoing personality
  • Demonstrate eagerness and enthusiasm to learn and grow
  • Creative, curious, and versatile with good interpersonal competences
  • Has perfect manners and can maintain a conversation elegantly
Richemont Offers:

Richemont offers a generous compensation and benefits package for eligible employees, including comprehensive health, dental, and vision programs, income protection solutions, and a total rewards package that includes paid time off and volunteer days off.

At Richemont, we craft the future.

Salary will be determined based on relevant skills and experience.

Accommodations will be made for applicants with disabilities during the recruitment process in accordance with applicable laws.