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Client Advisor

2 months ago

Toronto, Ontario, Canada Royal Bank of Canada Full time
Job Summary

We are seeking a highly skilled Client Advisor to join our team at Royal Bank of Canada. As a Client Advisor, you will be the first point of contact for our clients, providing exceptional customer service and ensuring their banking needs are met.

Key Responsibilities
  • Proactively greet and engage clients upon entry, providing a warm and welcoming experience.
  • Actively listen to clients' needs and concerns, taking ownership of resolving issues at the first point of contact.
  • Assist clients with their everyday banking needs, using RBC's systems and digital platforms.
  • Engage in discovery conversations to understand clients' needs, providing personalized advice and solutions.
  • Contribute to a culture of collective team success by identifying opportunities to provide warm introductions to RBC Partners.
  • Champion digital enablement by educating clients on self-service options and leading with advice.
  • Manage risks by adhering to compliance routines, processes, and controls.
Requirements
  • A passion for delivering exceptional client experiences.
  • Curiosity, emotional intelligence, and empathetic communication skills.
  • Digital literacy across a range of devices.
  • Personal flexibility to work flexible hours.
  • A self-motivated eagerness to learn and determination to succeed.
  • Fluency in Cantonese and/or Mandarin.
What We Offer
  • A comprehensive Total Rewards Program, including bonuses and flexible benefits.
  • A world-class training program in financial services.
  • Excellent career development opportunities and access to a variety of job roles across the organization.
  • Leaders who support your development through coaching and managing opportunities.
  • A dynamic, collaborative, and progressive work environment.